What are the responsibilities and job description for the PROGRAM MANAGER position at NorthHill Technology?
Our clint, a highly-respected Federal Integrator is seeking an experienced Program Manager to join our team in supporting a federal client. The Program Manager will manage and oversee delivery and operations of one or more IT support services contracts in the Washington, DC metro area.
Responsibilities :
- Lead and mentor a team of support staff, providing guidance, training, and performance evaluations.
- Allocate resources effectively to meet service demands, including staffing, equipment, and software tools.
- Monitor and enforce SLAs, ensuring that services meet or exceed agreed-upon performance metrics.
- Manage multiple contract operations, ensuring quality standards and work performance on all task orders and projects.
- Identify areas for process improvement and implement solutions to enhance the efficiency and effectiveness of operations.
- Ensure compliance with federal regulations, security protocols, and industry standards.
- Generate regular reports on performance, including key metrics, trends, and areas for improvement.
- Ensure client senior-level management is aware of overall program status, including all relevant projects and their potential impact on higher-level organizational strategic vision. This may include subject matter and unique technical knowledge.
- Deliver key program deliverables, including workflow diagrams, standard operating procedures (SOPs), and daily / weekly / monthly performance reports.
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