What are the responsibilities and job description for the IT Manager position at Northland Business Systems?
Lead IT Excellence at a Mission-Critical Technology Innovator
Northland & Companies, a trusted leader in mission-critical recording solutions since 1982, is seeking a dynamic IT Manager to join our Burnsville, MN team. We specialize in advanced technologies, including digital dictation, video surveillance, AI-assisted 911 call logging, and secure digital evidence management, serving sectors such as public safety, healthcare, and legal services. In this pivotal role, you'll oversee our IT infrastructure, ensuring seamless network operations, and the scalability of our systems to support our innovative solutions. Your leadership will be instrumental in maintaining the integrity and reliability of our services that our clients depend on.
If you're passionate about technology, thrive in a fast-paced environment, and are ready to make a significant impact, we invite you to apply and be part of our dedicated team.
Key Responsibilities:
The IT Manager will guide, mentor, and train IT Support staff, including assigning tickets and prioritization for onsite IT Support staff. Additionally, this position will work with other locations on issues and equipment inventory.
Work also involves providing professional and efficient helpdesk support. This role will assist with standardizing helpdesk services and procedures and streamlining any discovered inefficiencies. In addition, they are charged with keeping the company up to speed with best practices in IT standards and guidelines while managing and troubleshooting IT systems.
The IT Manager will oversee on-call rotation for IT Support staff and will be the first point of contact for IT Support staff on call when an issue arises. In addition, this position will identify complex problems, research, solve and follow up.
The IT Manager is responsible for resolving end-user systems support issues related to their computing and application needs. This position will succeed by delivering professional, courteous support to ensure employees can perform their jobs efficiently and effectively.
What We’re Looking For:
- Ability to manage tickets and projects and self-starter to take on a variety of tasks to best serve the client and their project work
- Strong communication skills
- Strong attention to detail
- Ability to contribute and collaborate well on a team
- Ability to identify, investigate, and troubleshoot problems to find solutions
- Excellent customer service skills
- Functional knowledge of IT systems and supporting applications
- Strong organizational, problem solving and research skills
- Ability to acquire and maintain a working knowledge of a wide range of applications and services
- Willingness to learn and ability to work independently
- Continual awareness of changes that directly affect other team members and customers
- Ability to take on a leadership role
- Ability to forward think and pro-actively address difficult situations under high stress
- Strong knowledge of IT systems, infrastructure, security, and cloud computing
- Ability to manage IT projects and cross-functional team
Additional Requirements:
- Valid driver’s license and auto insurance.
- Ability to pass a criminal background check annually.
- Availability for occasional after-hours or weekend maintenance.
- A proactive, detail-oriented, and team-focused mindset.
Why Join Us?
- Competitive salary and benefits package.
- Opportunities for continuous learning and professional growth.
- Collaborative, supportive team environment.
- A chance to work with cutting-edge technologies and contribute to impactful IT projects.
Ready to take the next step in your IT career? Apply today and help us build secure, efficient, and innovative IT solutions for our clients!
We are an equal opportunity employer and welcome applications from all qualified candidates.
Salary : $90,000 - $110,000
