What are the responsibilities and job description for the IT Help Desk Technician position at Northland Health Center?
Overview:
Under general supervision, the Help Desk Technician will provide first-tier support to end-users for PC, server, mainframe applications and hardware. This individual will address tickets based on arrival and priority level. They will create tickets for issues that are called in, emailed, direct messaged and/or presented in person. The Help Desk Technician will interact with the IT Clinical Operations Specialist, System Administrator and Director as necessary, to restore service and/or identify and correct problems. This individual may simulate or recreate user problems to resolve operating difficulties. They will recommend systems modifications to reduce user problems. The Help Desk Technician will maintain currency and high level of technical skill in field of expertise. This individual will escalate more complex problems to the IT Clinical Operations Specialist, System Administrator and Director.
We offer competitive compensation packages including benefits such as health insurance, paid time off, and professional development opportunities. If you are a motivated individual with a passion for technology and providing exceptional customer service, we would love to hear from you.
Requirement: Must be able to pass pre-employment drug screening.
Please see our website www.northlandchc.org for a complete job description and Employment Application.
Northland Health Centers Mission - Delivering patient centered, accessible, quality-driven, medical, dental, and behavioral healthcare, to all generations to strengthen the health status in the communities we serve, regardless of the ability to pay.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $21 - $25
