What are the responsibilities and job description for the Patient Account Specialist position at Northpoint Recovery Holdings, LLC?
Job Description
Job Description
Job Title : Patient Account Specialist
Reports To : Billing and Collections Supervisor
Compensation : $19-21 / hour
Type : On Site in Meridian, ID
Schedule : Monday-Friday 8-5pm
POSITION SUMMARY : As a key member of the Northpoint team, the Patient Account Specialist is responsible for collecting patient account balances, discussing of financing options with patients, and other patient-facing financial duties.
ESSENTIAL RESPONSIBILITIES AND DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING :
- Calculate and collect post-service patient financial responsibility amount.
- Speak with patients about their, post-service deductible co-pays, co-insurance, and payment options.
- Calculate, collect, and reconcile patient account with outstanding balance
- Respond to patient inquiries regarding insurance and patient responsibility
- Make financial arrangements for patients aligned with departmental goals.
- Work with Collection Specialist and Cash Posting Specialist to obtain information about paid-to-patient checks
- Interpret verification of benefits and relay the information accurately to patients when discussing patient balance.
- Research and resolve client billing problems or issues
- Work with Supervisor to determine which accounts will be referred to outside collections agencies
- Understand / explain policies regarding types of services, pricing and rates, insurance billing, and reimbursement.
- Document payment records and issues as they occur in the billing software system
- Initiate private pay collections after insurance cancellation, denial, or other issue
- Generate and mail patient invoices
- Support and promote Northpoint's treatment philosophy, mission, and core values
- Adhere to all company policies and procedures
- Maintain confidentiality per established policies and procedures and standards of care
- Performs other related duties and special projects as assigned
QUALIFICATIONS / REQUIREMENTS FOR POSITION :
PREFERRED KNOWLEDGE AND SKILLS :
CONDITIONS OF EMPLOYMENT :
This job description is not intended, and should not be construed, to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with this job. It is meant to be an accurate reflection of the principal job elements essential for making fair pay decisions about jobs.
Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.
Northpoint is an Equal Opportunity Employer. Northpoint is an At-Will employer. Employment may be terminated at any time by employee, or employer with or without notice.
Compensation : 19—$21 USD
Salary : $19 - $21
