What are the responsibilities and job description for the Veterinary Receptionist position at Northside Veterinary Clinic?
Springfield Ohio Veterinary Hospital Receptionist Needed
You'll be working directly with our clients in a customer-service role. We're looking for friendly candidates who love animals and who have a desire to help people and their pets.
We are offering one full-time position, averaging 32-40 hours per week, and one part time position, with hours ranging from 15-30 per week. Variable shifts include weekday mornings & early evenings, as well as rotating Saturdays. Shifts are 5 hours or 10 hours. Good attitude & problem solving skills are essential.
Previous customer service experience is required for this position, and previous veterinary experience will be given priority consideration. Hourly wages dependent on previous veterinary experience.
Essential duties and responsibilities
- Listening skills and empathy are critical
- Working with clients who are dealing with pet health issues requires patience and compassion
- Answer phone calls from clients using a multi phone line system
- Schedule appointments
- Monitor and process client flow
- Managing record requests between other hospitals and specialty practices
- Client education
- Process payment transactions and balance cash drawer
- Maintain proper documentation in medical record
- Relay appropriate information to/from clients to doctors and/or management.
Qualifications
- High school diploma or general education degree (GED) required
- 2-3 years of relevant experience in an office environment preferred
- Strong phone skills
- Strong people skills
- Basic math skills
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent interpersonal skills
- Punctual with strong attendance history
Experience:
- Customer Service: 1 year (Required)
Education:
- High school or equivalent (Required)
Job Type: Full-time
Pay: $12.00 - $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Work setting:
- In-person
Experience:
- receptionist: 1 year (Preferred)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $12 - $16