Contents Technician

Job Title: Content Technician

Company: NorthStar Restoration Services
Location: Wausau, Wisconsin
Job Type: Full-Time

Position Summary / Purpose

Assist in retaining customers by ensuring timely and effective delivery of services. Support content restoration processes while creating high levels of customer satisfaction. Uphold NorthStar Restoration Services' core values and mission.

Duties and Responsibilities

• Identify salvageable vs. non-salvageable contents.
• Identify salvageable versus non-salvageable content
• Photograph, identify and inventory customers contents
• Wrap, package and label contents for transport to cleaning facility
• Load transport vehicle for safe transport to cleaning facility
• Unwrap, assess and clean contents
• Re-package and label cleaned contents
• Maintain inventory of all processed contents and disposition in Contents Track
• Communicate effectively with customers and team members
• Perform basic equipment maintenance
• Inspect completed work
• Complete daily log
• Return cleaned and restored property to customer when building restoration complete
• Maintain inventory of related supplies
• Load transport vehicle for safe transport to cleaning facility
• Other duties as assigned.

Performance Competencies

• Oral & Written Communication: Speak and write clearly with customers and team members.
• Team Building: Foster a positive and collaborative work environment.
• Planning & Organizing: Efficiently plan and execute daily tasks.
• Integrity & Excellence: Consistently demonstrate reliability, trustworthiness, and high performance standards.
• Customer Focus: Balance empathy and efficiency to exceed customer expectations.
• Technology: Proficiency in using communication tools, timekeeping software, and job management systems.

Qualifications

• Education: High school diploma or GED required.
• Skills: Basic math skills, computer proficiency (MS Word, Excel, job management software).
• Certifications: IICRC certifications (or ability to obtain within the first year).
• Licenses: Valid driver’s license required.

Physical Demands

• Ability to lift/move up to 40 pounds regularly and up to 75 pounds occasionally.
• Team-lift heavier items (125 pounds).
• Work at heights using ladders or scaffolding (6–8 feet).
• Ability to wear and pass a respirator fit test.

Working Conditions

• Work in job sites affected by fire, water, or microbial damage.
• Exposure to noise, standing water, sewage, heat loss, and debris.
• Shop and job site environments with active equipment and ongoing tasks.

Equal Employment Opportunity Statement

We are an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and providing equal employment opportunities for all qualified individuals. We do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.

In accordance with the Americans with Disabilities Act, NortStar Restoration Services is committed to providing reasonable accommodations to qualified individuals to help them perform the essential duties of the job. If you require an accommodation to complete any of the essential functions outlined for this position, please reach out to our Human Resource Manager, and they will follow up with you .

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Overtime
• Rotating weekends

Supplemental Pay:

• Double time pay
• Overtime pay

Work Location: In person

Salary : $20