Front Desk Night Auditor Hampton Inn Abingdon

NorthStar Hospitality is looking for a Front Desk Night Auditor for our award-winning Hampton Inn Abingdon, VA location to serve as our guests’ first point of contact. This position will perform end-of-day accounting tasks and overnight front desk duties. The Front Desk Night Auditor will process guest check-ins/outs and reconcile financial activities for the day. This positiion is required to work some weekend shifts.

If you have a knack for customer service, are available to work the overnight shift and weekends, have a willingness to learn and growth mindset, we would like to hear from you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

What NorthStar Hospitality offers:

• 
  Hilton Employee Discounts
• Medical, Dental, Vision, and Life benefits – Voluntary Accident, Critical Illness and Life

Employee, Spouse and Dependent coverage also available

• Paid Time Off
• 401k Employer match
• Opportunity for Career growth

Night Auditor Responsibilities Include:

• Balancing the accounts from day shift
• Managing front desk activity and handling guest check-ins and check-outs
• Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
• Handling customer requests and complaints and directing other employees or departments accordingly
• Creating invoices, bills and checks for vendors, employees and contractors
• Managing and updating all official documentation pertaining to the role
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments
• Answering calls and queries related to potential booking

Skills:

• Strong customer service skills
• Knowledge of safety and security procedures
• Advanced math and bookkeeping skills
• Ability to perform computer-based tasks such as data entry, accounting, word processing, invoicing and billing
• Attention to detail and organizational skills
• Time management and multitasking skills
• Excellent verbal and written communication skills
• Ability to solve problems and diffuse tense situations

Performs other duties as assigned and needed.

Owned and Managed by NorthStar Hospitality, LLC

• NorthStar Hospitality is committed to hiring a diverse workforce and sustaining and inclusive culture providing equal opportunities to associates and applicants for employment without regard to race, color, religion, gender, national origin, marital status, genetic information, age, disability, sexual orientation, gender identity or status as a Vietnam-era or special disabled veteran in accordance with applicable federal laws In addition, NorthStar complies with applicable state and local laws governing nondiscrimination in employment in every location where NorthStar has facilities. This policy applies to all terms and conditions of employment, including but not limited to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training.