What are the responsibilities and job description for the Community Development Advisor position at Northstar Memorial Group?
NorthStar is seeking a dynamic Community Development Advisor (Sales) at Memorial Park in St. Petersburgh, FL. (Pinellas County). Our sales teams redefine the way families honor their loved ones. We don't just sell; we guide, inspire, and innovate. We prioritize financially stable roles ensuring individual efforts are rewarded and recognized. Our Sales team is driven, focused, and determined; we lead the industry with personalized options for families to honor their loved ones.
About the Role: Are you passionate about making a difference in your community? As a Community Development Advisor, you will play a crucial role in helping families plan for the future. In your assigned market area, you will generate pre-need sales for cemetery property, merchandise, services, and prearranged funeral/cremation plans.
Key Responsibilities:
- Community Engagement & Partnerships: Build meaningful relationships with community groups (churches, civic groups, veteran organizations, hospice, senior living, etc.) to educate and guide families' preplanning decisions. Schedule and conduct pre-planning seminars
- Sales & Customer Outreach: Set appointments, deliver compelling preplanning guides and product presentations, and provide professional park tours. Contact new and existing customers to discuss how our products and services can meet their needs
- Prospecting & Sales Strategies: Prospect daily using multiple methods (cold calling, door knocking, mailers, seminars, outside events, web leads, park patrolling, file reviews, direct mail) following NorthStars sales playbook. Schedule 10-12 pre-need appointments each week, tracked in the CRM
- Customer Service & Inquiry Response: Provide world-class customer service with a positive attitude and a willingness to do Whatever it takes. Answer telephone inquiries about cemetery products and services pre-need planning
- Administrative & Performance Tracking: Complete paperwork timely, neatly, and accurately, ensuring all contract processing requirements are met. Actively track all sales activity and ratios to measure areas of strength and improvement. Use CRM to track all contacts and ensure professional follow-up
- Professional Development: Stay current on topics related to our profession (veterans benefits, social security benefits, end-of-life decisions, etc.). Attend training programs scheduled with sales leaders and regional leadership
Qualifications:
- High School Diploma or equivalent
- Valid drivers license and satisfactory driving record
- Must have reliable transportation
- Knowledge of current federal, state, and local regulations related to the cemetery and funeral industry
Why Join Us?
- Impactful Work: Make a difference in your community by helping families plan for the future
- Uncapped Commissions: We do not cap the amount of commission you can make; you decide your compensation, and we provide you with the training and tools to make it happen
- Growth Opportunities: Continuous learning and professional development
- Supportive Environment: Work with a team that values compassion, respect, and excellence
Equal Opportunity Employer: We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.
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