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Service Call Center Representative - Not WFH

Northtown Automotive Companies
Northtown Automotive Companies Salary
New York, NY Remote Full Time
POSTED ON 3/8/2025
AVAILABLE BEFORE 6/7/2025

Job Details

Job Location

Northtown Kia - Amherst, NY

Position Type

Full Time

Education Level

High School

Salary Range

15.50 - $15.50 Base Commission / month

Travel Percentage

None

Job Category

Customer Service

Description

Occupational Summary :

  • Responsible for answering incoming calls from customers inquiring and wanting to schedule service work.

Schedule :

  • Full-time, 40 hours a week, with flexible availability and must be able to work 2 Saturdays a month.
  • This is an in-office position and is NOT work from home.

    • Pay Rate :

    This is an hourly, plus commission, position that is based on performance. No selling is required.

    Essential Job Functions :

  • Answer all incoming calls for the service department.
  • Schedule service work, for our customers, utilizing our scheduling software system
  • Conduct service checks to see where the car is along in the process of service work when asked by a customer.
  • Follow-up with customers on their service appointment, if they have not conducted the service survey within 48 hours of receiving car back
  • Email management regarding any concerns or problems customers bring to your attention regarding their most recent service experience
  • Show empathy and urgency for customer concerns and the steps to get the concern addressed

    • Qualifications

    Qualifications :

  • Positive, energetic demeanor on the phone.
  • Previous, consistent, successful customer service roles
  • Excellent communication skills and ability to understand customer needs.
  • Ability to read and comprehend instructions, both verbal and written.
  • Strong computer skills.

    • Learn More

    Salary : $16

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