IT&S Process Management Specialist

Job Description

Job Description

Plans, organizes, and evaluates activities related to optimization for practices within Physician and Ambulatory Network Services. Collaborates with practice staff, physicians and others involved in the care of the patient to ensure best practice workflows. Ensures adoption and optimization of essential operational/ business functions (i.e. registration, billing, insurance, reporting, etc.) and technologies to support these functions and sustain initiatives within the practice.

Job Responsibility

 

• Collaborates with the Service Line to optimize initiatives related to patient centered care, service excellence and clinical/ business initiatives; coordinates the optimization efforts for assigned practices. 
• Responsible for implementing best practice workflows in the practice setting; assists Practice Management and staff in attaining best practice workflows and modifies workflows as necessary to ensure best result for the practice. 
• Collaborates with practice leadership in evaluating clinical and business functions and use of clinical/ business technologies; oversees action plans for improvement. 
• Identifies metrics and reports needed to measure utilization and adoption; identifies knowledge and skill gaps of end-users. 
• Prioritizes knowledge deficits and establishing action plans for improvement; collaborates with Practice champions and sets-up forums to share best practices. 
• Manages and tracks progress of the practices to ensure sustainability of best practices; identifies risks to success and develops strategy to resolve issues. 
• Provides feedback to Transformation Team on opportunities to improve the transformation process as well as lessons learned; participates in process improvement initiatives utilizing tools such as Six Sigma, Lean and Fast Track Decision Making. 
• Works with Practices to identify opportunities to improve the technology product, enhance applicability and efficiency; compiles, forwards, and establishes communication process for the Practices(s) and team regarding issues, enhancement requests, additional content requests and interface and integration requests. 
• Identifies the needs of the users and collaborates with Educators to develop educational programs and curriculum focused on optimizing clinical and business technologies. 
• Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action. 
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

 

• Bachelor's Degree required, or equivalent combination of education and related experience.
• 1-3 years of relevant experience, required.

*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).