Supervisor, Patient Account Services

Job Description

Supervises and monitors the billing staff and daily operations of various health system sites to ensure that billing related functions are performed in an efficient manner consistent with department policies and procedures.

Job Responsibility

• Promotes Patient Account Services department goals by selecting, motivating, and training capable team members.
• Leads the activities of assigned Patient Account Services team members by communicating and providing guidance toward achieving department objectives.
• Interfaces with physicians and administrators to ensure financial growth and stability; apprises physicians of new and revised procedures.
• Monitors accuracy of fee structure and reimbursement payment schedules from third party payers, all cash payment deposits and refunds; acts as resource person for resolution of complex billing situations.
• Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed in a timely manner.
• Analyzes, recommends, implements, and monitors approved work-flow changes.
• Assists in the recommendation, implementation, and evaluation of approved operating budget; maintains records, reports on performance, and recommends corrective action or justifies variances.
• Prepares statistical and budgetary reports; reviews physicians’ charges against hospital account index; manages write-offs, adjust downs, bad debts and other delinquent accounts.
• Coordinates clinical documentation requests to business office to ensure timely appeals.
• Develops and implements policies and procedures to facilitate billing and maximize case collections.
• Reviews and recommends improvements for financial management of each billing area.
• Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.

Job Qualification

• Associate's Degree required, or equivalent combination of education and related experience.
• 4-6 years of relevant experience and 0-2 years of leadership / management experience, required.
• Strong written and verbal communication skills.
• Proven success working with all levels of management. 
• Prior ambulatory physician practice experience highly preferred.

*Additional Salary Detail 
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).