Commercial Banking Deposit Product Manager

Job Description

Job Summary

The Commercial Banking Deposit Product Manager will work cross functionally with partners across the organization guided by a core principle of putting the customer front and center. This position will support driving profitable growth of acquisition, relationship deepening and retention through the development, design and promotion of Northwest's digital banking and deposit product set focused on Commercial Banking customers. The Commercial Banking Deposit Product Manager position will devise, maintain, monitor and disseminate reporting and insights related to competitive activity, pricing, profitability, customer growth and product mix within their portfolio of focus. This position is also responsible for the continued evaluation and recommendation of new product features/functionality and process enhancements.

Essential Functions

• Ensure product offerings are competitive, compliant, and aligned with customer needs
• Support the end-to-end lifecycle of Commercial Deposit products, including ideation, conceptualization, design, development, pricing, fees and ongoing enhancement
• Execute on and participate in new projects
• Monitor and report on portfolio trends including P&L, Balances, Fees income, productions, and attrition.
• Provide correction action recommendations when performance is not in line with expectations
• Produce annual and strategic plans for Deposit Portfolio
• Work closely with Treasury to support overall bank funding
• Manage group of Vendors leverage to deliver products/services
• Stay abreast of market trends, competitor offerings, and evolving client requirements. Use market signals and insights to identify opportunities for new product introductions or enhancements to existing products
• Perform the continuous benchmarking effort related to our Deposit Product offering
• Partner with Marketing teams on customer research related to deposit portfolio
• Partner with Support Services to ensure processes, procedures, policies, and systems are functioning as designed and partner on projects for implementation
• Work closely with marking to develop and implement marketing initiatives to drive awareness, adoption and engagement of products and solutions
• Work in partnership with training and sales development teams to develop effective change management and communication to ready customer-facing teams
• Work closely with marketing and corporate communications partners to develop launch strategy and communication plan
• Partner with technology and information systems to implement requisite system changes and test and validate changes
• Exhibit solid understanding of the first line of defense, the important of risk management, and their roles and responsibilities
• Exhibit knowledge of fundamental regulations governing US deposit accounts, payments, and digital banking services including but not limited to Regulation DD, Truth in Savings, Regulation E, Regulation CC, BSA,
• Patriot Act, and Office of Foreign Assets Control to ensure compliance, risk management, and proper regulatory reporting
• Partner closely with the Fraud team to understand opportunities to create better experiences for customers while managing Fraud risks appropriately
• Adhere to compliance as it pertains to products, services, delivery, and management of deposit products and overall portfolio
• Maintain Northwest Bank's standard for internal controls such as the internal and external audit points working efficiently and effectively to satisfy any issues raised by regulators as needed
  
  

Education Experience

• Bachelor’s degree in business, economics, statistics, finance or related subject
• 6-8 years of experience with financial institution operations or product management
• Knowledge of bank regulation and compliance and the ability to analyze complex market and financial data
  
  

Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.