What are the responsibilities and job description for the Service Advisor position at Northwest Dodge?
Working as a Service Advisor can be a rewarding or thankless job, and both happen every day. Advisors help customers with maintenance, recalls, and warranty and non-warranty repairs. Technicians are trained to fix vehicles, and Advisors are the liaison between the technician and the customer.
Service Advisors should greet every customer with a smile, because let's face it, no one likes to take their car in.
Advisors are there to explain what repairs are needed and what repairs and maintenance are recommended and he / she clearly communicates these in a timely manner. Technicians talk shop, but Advisors talk in language the customer can understand (in English or Spanish).
Responsibilities
- Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Serves as the primary point of contact for service and repair matters
- Attends all staff meetings, trainings, and educational classes as required
- Helps educate / train new staff members
- Performs other duties as assigned
Requirements
Qualifications
Keating Auto Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Keating Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability, or veteran status.
Benefits
