Behavioral Health Intake Supervisor

Job Summary

The Supervisor I, Clinic oversees the daily operations of a healthcare clinic, ensuring efficient workflows, high-quality patient care, and compliance with organizational policies and regulatory standards. This position provides leadership to clinic staff, manages administrative and operational processes, and collaborates with providers to optimize clinic performance. The Supervisor I serves as a key resource for staff development, process improvement, and patient experience initiatives.

Essential Functions

• Supervises daily clinic operations, ensuring efficient patient flow and adherence to organizational policies.
• Provides leadership, coaching, and performance feedback to clinic staff, fostering a collaborative and patient-focused environment.
• Monitors staff schedules, assigns responsibilities, and ensures adequate staffing to meet patient care needs.
• Oversees front desk, scheduling, and administrative functions to optimize efficiency and service delivery.
• Collaborates with providers and clinical staff to enhance workflows and address operational challenges.
• Assists with onboarding, training, and professional development for new and existing staff.
• Monitors key performance metrics, including patient volume, wait times, and service quality, identifying areas for improvement.
• Ensures compliance with federal, state, and local regulations, as well as organizational policies related to patient care, documentation, and confidentiality.
• Addresses patient concerns and escalates complex issues as needed to maintain a positive patient experience.
• Supports financial processes, including billing, charge capture, and supply management, to ensure fiscal responsibility.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• H.S. Diploma or GED required
• Bachelor's Degree in Healthcare Administration, Business, or a related field preferred
• 3-5 years of experience in a healthcare setting, including administrative, operational, or clinical support roles required
• 1-2 years in a supervisory, lead, or leadership capacity preferred

Knowledge, Skills and Abilities

• Strong leadership and team management skills to supervise and develop clinic staff.
• Knowledge of clinic operations, patient scheduling, and healthcare workflows.
• Proficiency in electronic medical records (EMR) and practice management systems.
• Strong communication and interpersonal skills to effectively collaborate with staff, providers, and patients.
• Ability to identify and implement process improvements to enhance clinic efficiency and patient experience.
• Knowledge of healthcare regulations, including HIPAA and OSHA requirements.
• Strong problem-solving and decision-making abilities in a fast-paced environment.
• Ability to manage multiple priorities while ensuring a high level of service and compliance.

Licenses and Certifications

• Certification in healthcare management, medical office administration, or a related area preferred