Program Manager

FUNCTION:

Reporting to the Director of Home and Community Based Services, the Program Manager oversees the overall operations and team processes for the Home and Community-Based Services (HCBS) Department. This includes services for the aged and disabled community, such as Information and Assistance, Options Counseling, and Community Supports. The Manager ensures the effective delivery of programs, including congregate meal services, preventive health initiatives, and caregiver and dementia care programs, all in compliance with State and Federal guidelines, FSSA Contracts, and NCQA LTSS Standards.

MAJOR DUTIES:

Program Oversight and Management:

· Plan, organize, and direct program operations, including logistics, performance measurement, reporting, public education, volunteer/internship activities, and community provider/partner relationships.

· Oversee the delivery of HCBS, congregate meal programs, preventive health services, and caregiver support initiatives, ensuring they align with community needs and the standards of the Older Americans Act.

· Continuously evaluate program outcomes and access protocols to identify opportunities for improvement and simplify barriers to access.

· Manage Consumer Satisfaction Survey processes and DA reporting requirements.

· Ensure program compliance with Federal regulations and contract guidelines, submitting operational, quality, and regulatory reports to the Division of Aging (DA), Administration on Aging, and Centers for Medicare and Medicaid as required.

· Coordinate with the ADRC Supervisor to ensure efficient transitions between Options Counseling and Home and Community-Based Services.

· Monitor trends, legislation, and regulations relevant to the program’s mission, providing recommendations to leadership.

Fiscal and Data Management:

· Manage program fiscal operations, including expenditure authorization, and financial monitoring in alignment with organizational policies.

· Monitor the program’s financial health and communicate recommendations to leadership for necessary adjustments.

· Ensure accurate data collection and reporting to inform continuous improvement and meet regulatory requirements.

Team Leadership and Development:

· Lead and mentor departmental staff, fostering a collaborative and compassionate work environment.

· Conduct regular performance evaluations, provide professional development opportunities, and support team growth.

· Participate actively in the Operations and Planning Management teams, helping develop strategic plans to enhance service delivery.

· Foster a collaborative and inclusive work environment, establishing positive relationships with staff, constituents, and other agency personnel.

· Actively support the agency’s mission, vision, and values by demonstrating enthusiasm, initiative, and flexibility in all assignments.

Community Engagement:

· Build and maintain relationships with local agencies, stakeholders, and community organizations to enhance program outreach and effectiveness.

· Represent the organization in community meetings and events, promoting services and building partnerships to support the program’s mission.

Collaboration and Coordination:

· Coordinate with internal teams, including the Compliance Department and other management teams, to ensure smooth operations and compliance across all aspects of the program.

· Cooperate with the Division of Aging (DA) and other key stakeholders to maintain effective working relationships and ensure program success.

Other Duties:

· Participate in regular staff meetings, training programs, and supervisory sessions to promote positive team relationships.

· Perform other duties as assigned by the Director of Home & Community-Based Services.