Case Manager

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services with you at the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services.

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape the future of NWRC.

LONG-TERM CARE CASE MANAGEMENT PROGRAM

The primary goal of the long-term care case management program is to assist clients in developing a plan of care that lets them live at home with as much health and safety as possible. NWRC works with those who choose to live in their own homes rather than move into a nursing home, assisted living, or adult family home. Our case managers will coordinate and help get the needed services, which include caregiving, nursing, meals, medical equipment, and more.

A DAY IN THE LIFE

Case managers conduct annual and as-needed home visits to assess clients’ care needs and develop tailored care plans that reflect their preferences and priorities. They collaborate with community partners to create holistic, comprehensive care strategies and continuously monitor and adjust these plans throughout the year to ensure clients receive the best possible support.

COMPENSATION & BENEFITS

10-Step pay range: $30.16 – $39.35 hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

As a full-time, permanent, non-exempt role, this position is eligible for the following benefits:

• 100% Employer paid medical for individual employee plans and up to 95% paid medical for dependent coverage plans, with multiple plan options
• 100% Employer paid Dental and Vision for the employee and eligible dependents with multiple plan options
  
• Washington State Public Employees Retirement System (PERS 2 or PERS 3)
• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
• Life and Long-term Disability insurance, including voluntary buy-up options
• Vacation Leave, accrued at 8hrs/month & increasing with longevity
• Sick Leave, accrued at 8hrs/month
• 12 Paid Holidays Annually
• 3 Paid Wellness Days Annually
• Voluntary Flex Spending Plans for health and/or child/elder care
• Voluntary Deferred Compensation Program
• Alternative Work Schedules
• Hybrid Work Environment
• 4% premium pay offered for Certified Social Services Interpreters

Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

QUALIFICATIONS

Education/Experience:

• Master's Degree in Behavioral or Health Sciences or related field and one year of experience providing direct human services to clients, preferably in a community setting required OR
• Bachelor's Degree in an equivalent field (includes Registered Nurses) and two years of experience providing direct human services to clients, preferably in a community setting

Knowledge, Skills, and Abilities:

• Demonstrated ability to assess client health and functional status, understand and develop appropriate care plans, assess skills of caregivers, and make clear and concise recommendations.
• Demonstrated client advocacy skills and sensitivity to the needs and values of diverse groups.
• Ability to work independently, with good judgment and a minimum of supervision.
• Ability to plan, prioritize and coordinate work assignments and/or projects.
• Ability to establish and maintain effective working relationships with coworkers, community agencies, and the general public using courtesy, tact, and good judgment.
• Ability to defuse difficult situations recognizing the need for sensitivity as well as assertiveness.
• Skill and/or fluency in speaking other languages is desired

Licenses/Certificates/Special Requirements:

• Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance which meets agency policy standards.

RECRUITMENT & SELECTION PROCESS

After reviewing the applications, the NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises. NWRC will make reasonable accommodation upon request for those individuals with disabilities.