On-Call Case Manager

Northwest Regional Council (NWRC) is a multipurpose human services agency that relies on high performing employees to provide the best possible community-based supports for adult citizens, people with disabilities, and people affected by complex, chronic health conditions. We are seeking an On-Call Case Manager to join our Care Management team!

JOIN US: NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from diverse backgrounds and perspectives to apply and help shape the future of NWRC. NWRC will make reasonable accommodation upon request for those individuals with disabilities.

TYPE OF POSITION: On-call, non-exempt

PAY RANGE:  $29.28 – $38.20 hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

JOB SUMMARY: The On-Call Case Manager assesses client needs and authorizes in-home services, including the development and implementation of service plans, and the authorization of payment to providers, as required by State standards. 

On-Call status indicates this is a non-exempt, on-call, hourly position created specifically to address caseloads left open due to staff vacancies or other absences.  The On-call position has fluctuating hours of fewer than 70 hours per month and is not eligible for our standard benefits package. Access to our Employee Assistance Program (EAP) and accrual of sick leave on a pro-rated basis are available.

QUALIFICATIONS:

Education/Experience:

• Master's Degree in Behavioral or Health Sciences or related field and one year of experience providing direct human services to clients, preferably in a community setting required OR
• Bachelor's Degree in an equivalent field (includes Registered Nurses) and two years of experience providing direct human services to clients, preferably in a community setting

Knowledge, Skills, and Abilities:

• Demonstrated ability to assess client health and functional status, understand and develop appropriate care plans, assess skills of caregivers, and make clear and concise recommendations.
• Demonstrated client advocacy skills and sensitivity to the needs and values of diverse groups.
• Ability to work independently, with good judgment and a minimum of supervision.
• Ability to plan, prioritize and coordinate work assignments and/or projects.
• Ability to establish and maintain effective working relationships with coworkers, community agencies, and the general public using courtesy, tact, and good judgment.
• Ability to defuse difficult situations recognizing the need for sensitivity as well as assertiveness.
• Skill and/or fluency in speaking other languages is desired

Licenses/Certificates/Special Requirements:

• Must have a valid Washington State driver's license, a vehicle available for work-related travel, and appropriate liability insurance which meets agency policy standards.

SELECTION PROCESS: After reviewing the applications, the NWRC will contact the most qualified candidates to participate in a selection process consisting of job-related selection exercises.  NWRC will make reasonable accommodation upon request for those individuals with disabilities.

Salary : $29 - $38