Job Description:

We look for individuals in our organization who are passionate about our mission and values, and providing excellent customer service.

We value our employees, working closely with them to help them be successful. We value the people we provide services to, ensuring they receive the highest quality of customer service.

Balance is required in this job! Balance the need for and individual’s safety with their right to make choices about their own care. Balance field work investigating potential abuse with report writing and paperwork needs.

Recruitment #: 037-01-25

Closes: Open Until Filled

Location: Salem, OR

Salary: Starting at $4,749 per month, with excellent benefits (Please see below).

Agency Sponsored: Medical/Dental 100% paid for employee and 90-98% for dependents: generous Paid-time off, Public Employee Retirement (PERS), Employee Assistance Plan, Long Term Disability, great culture.

Employee paid: Deferred Compensation, Life Insurance, Short Term Disability, Colonial Life Supplemental Plans, Legal Shield.

General Description

Meets Agency Mission by providing intervention services for clients identified to be at ongoing risk of abuse or neglect.

Essential Functions

1. Performs overall assessment of at-risk consumer’s physical, social, psychological, environmental and financial situation.

• Completes unannounced home visits to consumers to assess evaluate at risk consumer’s living environment.
• Assesses the effectiveness of the current interventions that are in place.
• Identifies potential natural supports and resources that may be available.

2. Provides short-term intervention services for consumers identified to be at ongoing risk.

• Develops and implements an intervention plan to reduce the risk of harm to the consumer using the least intrusive methods possible.
• Provides resource options and education to at risk consumers and other parties, as appropriate.
• Contacts potential natural supports and resources as appropriate.
• Provides regular active contact with consumers to reassess the risk of harm
• Arranges for emergency services, such as law enforcement and emergency medical care, as needed.
• Monitors cases deemed to be at high risk of neglect or exploitation.
• Provides advocacy to assure the rights of the alleged victim are protected.

3. Collaborates with Agency and Community Partners

• Works closely with Agency employees and community partners to facilitate the delivery of support services and resources to at risk consumers.
• Partners with other disciplines towards resolution of abuse/neglect cases.
• Makes referrals, as appropriate, to available services and resources.
• Serves as a resource to Agency staff for consultation on at-risk cases.

4. Protects consumers and reduces Agency risk

• Follows policies, regulations and requirements of project and Agency
• Provides monthly reporting of risk intervention activity to supervisor.
• Maintains and shares information according to privacy regulations.
• Serve as Mandatory Reporter of suspected abuse of vulnerable populations as required by policy and regulations

5. Provides excellent service in a professional manner

• Apply required knowledge and skills
• Meet quality standards in accuracy and timeliness
• Exhibit good decision making, problem solving and work habits
• Meet quality standards in accuracy, judgment, timeliness and following policy and procedure
• Exhibit good work habits, including organizational skills, regular attendance, working independently, seeking and offering assistance when needed
• Regular attendance to meet the demands of this job and provide necessary services
• Exhibit a positive attitude towards consumers, co-workers, managers and others

Secondary Functions

Provides statistical information and miscellaneous reports as requested, and maintains hard copy lists of agency clients deemed to be at risk in the event of emergencies.

Supervisory Responsibilities

None

Experience and Skills:

Minimum Qualifications - Experience and Education

A qualified applicant will have a minimum of six (6) years of equivalent combination of education and/or experience which demonstrates the knowledge, skills and abilities required to do the essential functions of this position. The following is preferred but all qualifications meeting the minimum requirements will be considered:

• Bachelor’s degree in social sciences or related field of study
• Work experience with social service programs in a similar capacity with similar populations.

General Knowledge, Skills, and Abilities

• Ability and willingness to support Agency mission, ethics and core values.
• Speak, read, write and understand English
• Apply evaluation, analytic and writing skills
• Read, interpret and explain policies to others
• Organize and prioritize tasks to meet required time timeframes
• Collaborate and coordinate with others
• Build relationships and network
• Exhibit excellent interpersonal communication and listening skills
• Exhibit good judgment, and use courtesy and tact
• Follow verbal and written instruction
• Working knowledge of, and the ability to apply, basic word processing applications, spreadsheet applications, database applications, communication applications (e-mail), and other general office computer applications.

Job-Specific Knowledge, Skills, and Abilities

• Knowledge of principles of social casework, casework methods, and techniques and their application to individual cases including problems of placement in care facilities.
• Knowledge of federal and state laws and Oregon Administrative Rules pertaining to risk intervention services; ability to research and interpret these regulations.
• General understanding of the principles of gerontology; and the ability to work effectively with consumers in handling individual case problems.
• Knowledge of the social model underlying adult protective services and an understanding of the theory of adult protection.
• Knowledge of functions and scope of public and private agencies, law enforcement agencies, and facilities providing social support services to the elderly and disabled.
• Knowledge of available sources for obtaining case data; and ability to analyze and evaluate case data, prepare concise case records and related reports, and provide testimony at hearings.
• Ability to perform competent, holistic, assessments of older adults and people with disabilities in high-risk situations and effectively interview people to secure specific types of information.

Work Environment and Physical Demands

Analyst/Reviewers typically work in an office environment. They must be able to:

• Use a computer, telephone, and other office equipment
• Tolerate and be able to work where the noise level is that of a typical office
• Encounter frequent interruptions throughout the work day
• Regularly sit, talk, or hear
• Use repetitive hand motions
• Handle objects and sustain a sense of touch
• Stand, walk, reach, and bend
• Lift up to 25 pounds
• This position requires occasional travel to consumers in a variety of settings, homes, facilities, etc. of varying levels of cleanliness and repair. Travel to other offices may require overnight stay. Field work requires driving an Agency car or personal vehicle, and carrying and using a laptop computer.

Contact with the public in home or office environments may risk exposure to people with contagious diseases or irrational/hostile behavior and contact with domestic animals.

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Requirements

To be successful, candidates must:

• Secure and maintain a valid Oregon driver’s license or have an acceptable alternative means of transportation
• Attend work regularly to meet the demands of this job and to provide necessary services
• Complete and pass a criminal background check

Classification: Risk Intervention Worker

Position Number:

Salary Range: R21

FLSA Status: Non-exempt

Unit: APS and AFH Licensing

Location: Salem

Reports To: APS and AFHL Manager

Union Status: Represented

Last Revision Date: December 2024

This job description is a general guide for the job to be performed and does not cover everything. Employees may be required to perform other duties, including covering for, and in, other offices. Employees are expected to follow and perform other job-related duties requested by their manager.