What are the responsibilities and job description for the IT SUPPORT TECHNICIAN - IT DEPARTMENT position at Northwest Specialty Hospital?
Northwest Specialty Hospital is seeking an amazing IT Support Technician to join the IT team!
Under the general direction of the IT Manager, the IT Support Technician performs end user device configuration, installation, support, maintenance and troubleshooting for all employees and clients of NWSH and its affiliates and is responsible for analyzing, designing and implementing solutions for the desktop environment. Has strong organizational skills and is able to meet tight deadlines as well as coordinate, prioritize and communicate project statuses. Manages multiple issues and projects with excellent multitasking skills. Must be self-motivated and able to work independently or with a team with little to no supervision. Requires independent judgement and excellent critical thinking and troubleshooting skills. Accountable for consistently delivering excellent customer service.
Qualifications and Preferred Experience:
- Associate degree with emphasis in Information Science or related discipline from accredited institution. A minimum of 3 years’ relevant experience may be accepted in lieu of an associate degree
- CompTIA A certification
- O365 Knowledge of SharePoint, Outlook, OneDrive, and other related services
- Knowledge of Microsoft Operating systems and Windows based applications is required.
- Excellent troubleshooting skills
- Expert knowledge of computer peripherals including but not limited to printers, fax machines, scanners, and mobile devices
- Must have good critical thinking skills
- Must have excellent customer service skills
- Working knowledge of GPO and SCCM is required
About Northwest Specialty Hospital:
Northwest Specialty Hospital is widely known for being a center of excellence and is proudly owned and operated by local physicians. The physicians have invested personally, professionally and financially in the care of the patients and the staff. They have dedicated their lives to creating a hospital that allows them to practice on their own terms and do what’s best for patients. Northwest Specialty Hospital includes 10 operating rooms and 30 inpatient beds, along with a variety of clinics and services throughout Kootenai County, that span across multiple specialties.
Northwest Specialty Hospital has earned numerous awards for patient care, surgical skill, medical care, and employee satisfaction. Northwest Specialty Hospital has been recognized as one of the Best Places to Work in the Inland Northwest for seven consecutive years!! Companies throughout Washington and Idaho were selected based on employee feedback about benefits, work environment, job satisfaction, and other factors. We continue to receive this distinguished honor based on our great company culture, patient focused approach, and robust benefits package!
Some of our amazing perks and benefits offered to employees are:
- Company-sponsored events such as sporting events, BBQs and holiday parties
- Comprehensive health care coverage with options for Medical, Dental, & Vision Insurance
- Tuition reimbursement
- Growth opportunities, ongoing education, training, leadership courses
- A generous 401K retirement plan
- A variety of discounts throughout the hospital and community are available to employees
- Wellness benefits offered to staff such as: weight loss challenge, access to a dietitian, and discount gym memberships
- Culture that promotes and supports work/life balance
**Northwest Specialty Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.**
