Adventure Guide

Position Overview:

This position works collaboratively with other staff to engage and welcome clients. Northwest TeamBuilding engages with schools, non-profits, corporations, and community-based organizations to design and implement transformative single/multi day challenge course experiences on site at the Bellevue challenge course, and other locations within Washington state. Activities include icebreakers, teambuilding activities, low challenge course elements, high challenge course elements, portable challenge programs, zip lining and debriefing/reflection. The Adventure guide will function as a key piece in the connecting and providing engaging interactions with the clients who are looking for these experiences.

Principal Duties and Responsibilities:

· Welcomes clients and guests to the course.

· Fields questions and troubleshoot issues in person and by phone with potential guests and clients.

· Assists clients with booking a reservation online or in person and manage registration software.

· Pre-screens client and guest ability and ensure all participants meet minimum requirements to participate.

· Manages customer complaints and reports complaints to supervisor as needed.

· Maintains cleanliness of check in area; this includes but is not limited to restocking items, emptying trash bins, picking up litter, and cleaning general seating area or park.

· Communicates instructions and information in a developmentally appropriate manner to participants, chaperones, and guests.

· Assists with outfitting participants in personal protective equipment; this may include but is not limited to a full body harness, helmet, gloves, lanyard(s) and/or fall prevention device(s).

· Assists with resetting and cleaning participant gear.

· Proactively reports equipment and supply needs to management.

· Other duties as assigned to run a successful operation

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work:

This is a part-time, hourly, seasonal, non-exempt position. The employment term for this position is from March to October. The individual in this position can expect the opportunity to work between 5-30 hours a week during the season (dependent on client needs and program availability) with opportunities for approved overtime. Shifts vary based on program needs and will require on-call shifts and weekend shifts as duties demand.

Work Environment:

This individual will be expected to be onsite in Bellevue to fufill job duties. This job operates in a multitude of work environments such as a professional office setting, in the outdoors at the Bellevue Challenge Course and Bellevue Zip Tour, at the South Bellevue Community Center, and at various host sites in the Greater Seattle area and beyond for portable programs.

This role will work outside in all weather conditions and will routinely work with climbing and challenge equipment, power tools, inspection tools, and be expected to do so while implementing proper safety techniques.

Additionally, this role routinely uses standard office equipment, works with a wide variety of clients and partner programs (often at heights) as well as conducting outreach to bring in programs/clients. Professionalism and personal etiquette are extremely important for this role to be successful.

Physical Demands:

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job*.

-Team Members must be able to lift and carry items weighing up to 50lbs

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Training:

Travel is limited for this position, although some out-of-the-area travel may occur with proper notice. Mileage reimbursement is available for eligible trips. When traveling or participating in eligible trainings the individual will be paid a travel/training rate of $16.75 an hour.

All travel and training participation must be approved by the Director of Programs.

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Must be at least 16 years of age.
• Experience working with computers/Point of Sale systems (or the ability to learn)
• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start).
• Commitment to extraordinary customer service with the ability to effectively resolve conflicts.
• One or more years of experience working with youth and adults.

PREFERRED EDUCATION AND EXPERIENCE:

• One or more years of related experience in aerial adventure, climbing or outdoor education programming.
• One or more years of experience working with diverse populations (language, age, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.
• Understanding of at height equipment, such as harnesses, helmets etc.

Priority consideration given to applicants who apply by February 16th, 2025. Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check.

Applicants must be able to attend

Staff Orientation: March 1st and 2nd, 2025

Job Types: Part-time, Seasonal, Temporary

Pay: $16.75 - $17.50 per hour

Schedule:

• Every weekend
• Holidays
• Monday to Friday

Work Location: In person

Salary : $17 - $18