Assistant Aerial Adventure Guide

Position Overview:

This position works collaboratively with other staff to ensure that all participants using the challenge course and zip tour elements have a safe and rewarding experience. Northwest TeamBuilding engages with schools, non-profits, corporations, and community-based organizations to design and implement transformative single/multi day challenge course experiences on site at the Bellevue challenge course, and other locations within Washington state. Activities include icebreakers, teambuilding activities, low challenge course elements, high challenge course elements, portable challenge programs, zip lining and debriefing/reflection.

Principal Duties and Responsibilities:

· Welcomes clients and guests to the zip tour or aerial adventure park.

· Fields questions and troubleshoot issues in person and by phone with potential guests and clients.

· Assists clients with booking a reservation online or in person and manage registration software.

· Pre-screen’s client and guest ability and ensure all participants meet minimum requirements to participate.

· Manages customer complaints and reports complaints to supervisor as needed.

· Maintains cleanliness of check in area; this includes but is not limited to restocking items as needed and maintaining the cleanliness of the general area/park.

· Communicates instructions and information in a developmentally appropriate manner to participants, chaperones, and guests.

· Set up, inspect and operate the climbing wall.

· Assists with outfitting participants in personal protective equipment and ensuring proper fit; this may include but is not limited to a full body harness, helmet, gloves, lanyard(s) and/or fall prevention device(s).

· Conduct daily inspections of challenge courses, equipment, and surrounding areas to ensure a safe environment for clients and staff.

· Instruct, train, manage and coach client groups to ensure physical, mental, and emotional safety and responding to situations as they arise.

· Ensure that risk management procedures are followed and that programs follow all relevant regulations and other applicable standards.

· Proactively reports equipment and supply needs to management.

· Other duties as assigned to run a successful operation.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Position Type/Expected Hours of Work:

This is a part-time, hourly, seasonal, non-exempt position. The employment term for this position if from March to October. The individual in this position can expect the opportunity to work between 5-30 hours a week during the season (dependent on client needs and program availability) with opportunities for additional hours and approved overtime. Shifts vary based on program needs and will require on-call shifts and weekend shifts as duties demand.

Work Environment:

This individual will be expected to be onsite in Bellevue to fulfill job duties. This job operates in a multitude of work environments such as a professional office setting, in the outdoors at the Bellevue Challenge Course and Bellevue Zip Tour, at the South Bellevue Community Center, and at various host sites in the Greater Seattle area and beyond for portable programs.

This role will work outside in all weather conditions and will routinely use climbing and challenge equipment, power tools, inspection tools, and be expected to do so while implementing proper safety techniques.

Additionally, this role routinely uses standard office equipment, works with a wide variety of clients and partner programs (often at heights) as well as conducting outreach to bring in programs/clients. Professionalism and personal etiquette are extremely important for this role to be successful.

Physical Demands:

The physical demands described here are representative of those that must be met by an team member to successfully perform the essential functions of this job*.

-Team Members must be able to lift and carry items weighing up to 50lbs

-Safely climb and access high challenge course elements up to 80ft in height

-Be comfortable spending multiple hours at height in a full-body harness and helmet.

-Operate various challenge course and zip tour technologies, such as the go cloud braking system

-Be able to operate and performing at height rescues, such as a 4:1 lower out, PETZL Jag, Trolley transfer etc.

-Physical ability to pull oneself in on any zip line, as well as perform retrievals of clients/participants

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel/Training:

Travel and participating in training to expand the individual’s professional development is a component of this role. Travel is primarily local during the business day across the Greater Seattle area, although some out-of-the-area travel may be expected. Mileage reimbursement is available for eligible trips. When traveling or participating in eligible trainings the individual will be paid a travel/training rate of $16.75 an hour. All travel and training participation must be approved by the Director of Programs & Operations.

Qualifications & Skills:

MINIMUM REQUIRED EDUCATION AND EXPERIENCE:

• Must be at least 18 years of age.
• High school diploma, G.E.D., or equivalent education or experience.
• Current CPR/First Aid Certification (or ability to obtain within 1 – 2 months of position start).
• Commitment to extraordinary customer service with the ability to effectively resolve conflicts.
• One or more years of experience working with youth and adults.

PREFERRED EDUCATION AND EXPERIENCE:

• Current Level I/II from an accredited ACCT Professional Vendor Member (or willingness to obtain).
• One or more years of related experience in zip tour, challenge course or outdoor education programming.
• One or more years of experience working with diverse populations (language, age, culture, race, physical ability, sexual orientation, etc.). Ability to speak any language in addition to English may be helpful.

Priority consideration given to applicants who apply by February 16th, 2025. Applicants are subject to a background check, and employment is contingent upon the verification of the completion of the background check.

Applicants must be able to attend

Staff Orientation: March 1st and 2nd, 2025

Climbing Wall Training March 30th, 2025

Monthly in-services trainings, training dates as assigned

Job Types: Part-time, Seasonal, Temporary

Pay: $18.00 - $24.00 per hour

Schedule:

• Every weekend
• Holidays
• Monday to Friday

Work Location: In person

Salary : $18 - $24