988 Lifeline Responder

Description

Our 988 Lifeline Team is currently seeking someone to provide part-time support, for all scheduled hours — weekdays / nights, weekends, and holidays.

At Northwestern Counseling & Support Services, Inc. we are dedicated to providing immediate and compassionate support to individuals in crisis. As a key partner with 988 Lifeline, our mission is to ensure that everyone has access to the help they need, when they need it the most. We are seeking a dedicated 988 Lifeline Responder to join our dynamic team and make a meaningful impact in our community.

Key Responsibilities:

• Provide immediate assessment, intervention, and referrals for individuals in crisis as part of NCSS' contracted services with the 988 Suicide & Crisis Lifeline.
• Deliver 988 Lifeline services through telephone, chat, and text platforms, ensuring accessibility for all individuals seeking help.
• Refer clients to appropriate community resources when clinically indicated, ensuring they receive the support they need.
• Conduct follow-ups via phone, chat, and/or text per 988 Lifeline and NCSS policies to provide ongoing support and monitor client well-being.
• Be an active, responsive, and supportive member of the Emergency Services & 988 teams, contributing to a collaborative and positive work environment.

Qualifications:

• Experience in crisis intervention, emergency services, or related field preferred.
• Commitment to providing compassionate, high-quality care to individuals in crisis.

What We Offer:

• Competitive salary and benefits package
• Opportunities for professional development and training
• A supportive and inclusive work environment

Join our team and help us provide critical support to those in need through the 988 Suicide & Crisis Lifeline. Your expertise and compassion can make a profound difference in our community. Apply today!

Qualifications

Bachelor's degree or equivalent combination of related education, training & experience.