Accounts Payable/Customer Service

Northwestern Extract Company is a 100 year old Wisconsin-based food and beverage flavor manufacturer seeking a Accounts Payable & Customer Service position. The ideal candidate will not only be a strong independent worker but has the qualities of an excellent team player and communicator. This individual will be able to thrive within a small business setting. The candidate should have excellent math skills, be highly-motivated, detail-oriented, and have the ability to operate in a fast-paced environment independently.

Scope:

This position helps with customer calls to take orders, check stock and pricing for customers and salesman, along with entering orders, and printing pick tickets for shipping to get the order shipped out. Office personnel are cross trained to take on responsibility of the person that is out.

Responsibility:

• Review, input and accurately pay vendor and consultant invoices.

• Code approved invoices to proper general ledger account and entity.

• Ensure timely payment of vendor and consultant invoices, identifying consultant invoices to be released for payment and research/ verify costs as needed.

• Process expense reports by verifying expense reports; cut checks monthly/weekly for reimbursement, depending on the report.

• Process all mail and distribute accordingly.

• All freight invoices are vouchered for payment in the next payables check run. Freight invoice amounts involving incoming product is added to the product invoice. This calculation is then added to the product cost and is updated into the system and on the costing cards. This total is for the purchasing manager and lab techs to figure the cost of a formula.

• Pull purchase orders and enter into the system for vendor orders.

• Responsible for greeting visitors and only letting approved visitors in the building.

• Answer phones and emails in a quick and professional manner.

• Handle various aspects of customer service and order entry.

• Maintain ProfitKey database by managing contacts, addresses, customer profiles and other important information. Add new customer emails to a spreadsheet for a email blasts to all new and on-going customers, making sure email address are current.

• Heavy communication (via phone/email/fax) with customer base to handle all orders, inquires, and follow up in a prompt and professional manner.

• Resolve customer’s issues professionally and calmly. Resolve damaged product claims with transportation carriers and handle replacement product for customers.

• Work with various companies on credit references for new and on-going customers to ensure customers are given Net 30 terms if eligible.

• Processing Credit Card payments daily for Pre-pay customers and updating Clover accounts for customers when credit card information changes.

• Run monthly and Quarterly Sales Reports for the Sales team.

• Maintain a balance between company policy and customer benefit in decision making, handling issues in the best interest of both the customer and company.

• Adhere to food safety, SQF, FDA policies, and prerequisite programs/GMPs.

• Other duties as assigned.

Qualifications:

• High school diploma or general education degree (GED).

• Experience in Customer Service and Accounts Payable preferred.

• Strong organizational and follow up skills.

• Detail oriented

• Ability to maintain focus while working individually and with other Customer Service members.

• Strong time management skills.

Please submit your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: From $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: In person

Salary : $22