Director IT Operations

Director Information Systems

JOB SUMMARY:

The Director, Information Systems is responsible for providing vision, strategy, and leadership for our organizations Information Systems team. The Director is responsible for development and stewardship of the Information Systems multi-million-dollar annual operating and capital budgets. This position serves as the organizations network security officer and is responsible for the development of controls, and policies to ensure compliance with Information security governance, directives, and industry best practices. The Director is responsible for systems optimization, data Integrations and reporting and overall IS service delivery. The Director of Information Systems will work closely with the Chief Operating Officer and other Senior leaders to ensure alignment of IS initiatives with the Organizations Strategic plans, to include development and execution of five-year strategic and financial plans.

PRE-REQUISITES:

Education: Bachelor’s degree in Information Systems Management, Computer Science, Healthcare Administration, or Healthcare Informatics required. Master’s Degree, CHCIO, CISSP, CPHIMS, ITIL certifications are highly desirable.

Experience: 5 years' experience in Information Systems management, with a focus on Healthcare Informatics and IT Operations. Strong knowledge of healthcare Information Systems, including EHRs, clinical data analytics, health information exchange (HIE), and interoperability standards (e.g., HL7, FHIR), as well as an In-depth understanding of IT infrastructure, network security, cloud computing, data privacy, and regulatory compliance in the healthcare industry.

RELATIONSHIPS:

Reports To: Chief Operating Officer

Supervises: Manager, Informatics , IS Operations Team

Other Contacts: Hardware/software vendors, service providers, NMC employees and providers and IT users, patients and their families and the public.

SCOPE:

Machinery or Equipment Used: Computer servers, PCs, and peripheral equipment to include Voice and Data switching equipment, copier, fax machine, modems, printers and scanners. Network and telephony monitoring tools and meters.

Physical Demands: Manual dexterity and mobility. Moderate physical activity with some heavy lifting/carrying of 35 lbs (cases of paper, computer equipment, boxes).

Working Conditions: Primarily temperature controlled indoor office areas, occasionally subjected to irregular hours, and on-call rotation. Travel between buildings is required.

Required Protective Equipment: May be required depending on the situation

ESSENTIAL FUNCTIONS:

1. Develop and execute a comprehensive technology strategy aligned with the organization's overall goals and objectives, ensuring effective utilization of information systems.

2. Lead and inspire a diverse team of professionals, which includes Senior Operations, Systems Analyst, Informaticist. Fosters a culture of innovation, teamwork, collaboration, and continuous improvement.

3. Establish and maintain strong relationships with key stakeholders, including executives, department heads, and external partners, to align technology initiatives with business needs.

4. Oversee the integration and interoperability of healthcare informatics systems, such as electronic health records (EHRs), clinical decision support systems, and telehealth platforms, to enhance patient care and outcomes.

5. Drive digital transformation efforts, leveraging emerging technologies and data analytics to enhance operational efficiency, patient care, and outcomes.

6. Oversee the selection, implementation, and optimization of information systems, ensuring their reliability, security, and scalability.

7. Develop and enforce IT policies, standards, and best practices to ensure compliance with industry regulations and security protocols.

8. Stay abreast of industry trends, advancements in healthcare informatics, and regulatory changes, advising the organization on potential impacts and opportunities.

MANAGEMENT FUNCTIONS:
1. Effectively Manages Change
Provides an active support mechanism during times of change including but not limited to reaffirming goals/values, considering concerns as they arise, and an open door policy
Detects and resolves team/individual isolation and other breakdowns resulting from change
Communicates excessively to quell rumors and work through barriers to change
Remains flexible and responsive to new information during change

2. Manages and Improves Processes
Analyzes service and quality metrics to identify areas where corrective action can be taken within the department.
Questions the status quo to seek more efficient ways to accomplish department functions
Seeks out industry benchmarks and stays aware of emerging technology and best practices to exceed quality standards
Actively seeks opportunities to improve own leadership skills through education and job shadowing.

3. Understands the Financial Impact of their Department
Proficient in interpreting the meaning of various organizational financial reports and able to communicate this meaning appropriately with staff
Demonstrates an understanding of the components of productivity and expense management that pertain to their department
Proactively identifies opportunities for market share enhancements, expense reductions, and outcome improvements
Exhibits ability to assess the risks, effort, benefits, impact, results, and costs involved in any proposed new course of action or current activity

4. Builds Effective Networks
Demonstrates a willingness to create win-win situations with other departments
Seeks and is open to others’ viewpoints
Establishes rapport with other NMC connections without motive
Rounds on important internal customers with regularity

5. Drives Operational and Service Excellence
Sets and communicates clear, legitimate standards of performance with credible metrics
Prioritizes the department’s activities to achieve long and short term organizational goals; clearly communicating goals so employees understand what they are working toward achieving
Committed to NMC Service Standards; holding self, team, and colleagues accountable for AIDET and other must-haves
Willing to reorganize roles and responsibilities to align with strategy, including cross training when appropriate and allowed