What are the responsibilities and job description for the Practice Support Specialist Diagnostic Imaging position at Northwestern Medical Center?
Internals OnlyPractice Support SpecialistDiagnostic ImagingExcellent Weekend and Shift DifferentialsJoin our award-winning team!Northwestern Medical Center, where you can be the difference!Looking to advance your career at a vibrant, community hospital in a locale that will have you wondering why you ever chose to live anywhere else? Come join the Northwestern Medical Center family, where our focus on high reliability ensures constant emphasis on safety, quality, and improvement as we pursue our mission of exceptional care. Be part of a team where you can make a difference, all while enjoying the quality of life Vermont provides.Northwestern Medical Center's mission is to provide exceptional healthcare for our community and we are currently recruiting for a Full-time Practice Support Specialist opportunity.EXPECTED HOURS / SHIFT : Full-Time (80 hours bi-weekly), variable shifts Monday - Friday between 7 : 00 am - 6 : 00 pm (5 x8 hour shifts per week)JOB SUMMARY : The Diagnostic Imaging Support Specialist provides excellent customer service while registering patients when needed, performing referral order management, scheduling patient appointments, managing patient waiting areas, contacting patients and practices, and managing the phones. Diagnostic imaging schedulers work as part of a care team to ensure patients receive safe, timely, and accurate care.?They are responsible for anticipating patient needs, responding to requests promptly, and greeting patients throughout their visit.Responsible for optimal workflow scheduling and coordination of radiology procedures according to department protocols which include procedural screenings, documenting and obtaining complete and accurate all patient medical history necessary to ensure appropriateness and safety for all procedures. Demonstrates commitment to providing excellent service experience for patients and their families.PREREQUISITESEducation : High School Diploma . Associate degree preferred.Two (2) years medical office experience, medical terminologyTwo years scheduling diagnostic imaging procedures preferredExperience : Prior clerical work experience in a medical office, knowledge of medical terminology, Meditech EMR, proficient typing skills preferred. Experience with an electronic health record, medical billing, insurance claims, medical records, and / or patient registration preferred.Other : Must be able to understand and provide written and verbal instructions pertaining to scheduling and medical provider requests. Ability to work in fast-paced environment and always communicate with people in a professional and tactful manner. Must be competent with general computer skills. Must be detail oriented and able to handle multiple tasks simultaneously and prioritize appropriately. Must be comfortable with a multi-line phone system. Must be comfortable with communication of clinical information to and from customers.Northwestern Medical Center’s Benefit Package : With “people” as one of our core values, valuing our employees is a top priority for Northwestern Medical Center. We care about our employees, their families, and their overall health & well-being. We are proud to offer a comprehensive & generous benefits package designed to help our people stay healthy, balance work & life responsibilities, protect their assets & plan for a secure financial future. Northwestern offers a comprehensive benefit package with recognized national carriers as well tuition assistance programs.Apply online at : .
