Client Service Advisor

Location: Clayton, MO

Job Title: Lead Advisor

Type of Position: Full-time

Hours per week: 40

Our team’s mission is a dedication to building lifetime relationships with private investors, business owners, and business executives. These relationships are rooted in providing value to clients by helping identify needs and solutions aimed at achieving financial goals. We believe in helping clients identify and secure their desired life outcomes by regularly assessing their progress towards their desires and dreams.

Job Summary

The Lead Advisor role will be responsible for growing and managing client relationships, creating, preparing, and presenting financial plans and investment strategy recommendations for our clients. This role will collaborate with the firm’s Senior Lead Advisors and existing support team to create and implement a seamless client experience of financial planning and investment strategies.

The Lead Advisor role is committed to having a deep understanding of the following: accountable for timely and accurate delivery across all process areas; exceptionally proficient in role, solve complex problems, seek stretch goals or responsibilities, and understand how to get things done. They will collaborate with and be sought out by others.

Key Responsibilities

Client Service and Relationship Management

• Serve as the principal contact for client relationships
• Makes critical client decisions such as creating, preparing, reviewing, and presenting financial plans
• Leads the implementation of planning decisions, assigns client service steps to the planning and investment teams and continually reviews for improvement opportunities
• Responsible for the quality control of client deliverables such as plans, analysis and presentations
• Communicates proactively and consistently with clients to identify changes in their financial lives and needs that should be met
• Maintain high level of professional expertise and continues to learn new processes, theories, and best practices to service clients

Business Development

• Leverage key marketing resources and tools provided by the firm
• Engages existing database to deepen relationships
• Responsible for actively pursuing new client relationships
• Responsible for creating and cultivating Loyal Client Advocates and Professional Advocates
• Develops specialized knowledge that fits within the strategy of our firm

Growth and Development

• Maintain state licenses, continuing education, designation requirements, outside business activity & disclosures
• Manage goal tracking and accountability reporting
• Adhere to standard operating procedures that maintain compliance as a competitive advantage

Job Qualifications

Required

• Life & Health, SIE, Series 7, Series 63 licenses (preferred in advance, required within 6 months)
• Bachelor’s degree in business or related field
• Experience in sales, client services, or client-facing roles
• Microsoft Office proficiency

Preferred

• Designation(s) - CLU®, ChFC®, RICP®, WMCP® or CFP®
• Relevant financial services industry experience
• Northwestern Mutual experience

Key Characteristics

• Able to apply strong written, verbal, and interpersonal skills to the role
• Approachable, respectful, inclusive communication with a strong ability to cultivate, and maintain relationships.
• Shows humility - Acknowledgement of strengths and limitations while maintaining an open mind and a desire to continuously learn from others
• Ability to convey financial knowledge to clients, advocates, and team members.
• Strategic thinking and a team player
• Trustworthy and possesses Integrity
• Leadership qualities: ability to delegate and hold oneself and others accountable
• Ability to give and receive constructive feedback
• Ability to work independently and on a team
• Ability to maintain confidentiality
• Ability to embrace change and work in a fast-paced environment
• Thorough preparation and organization
• Willingness to do “extra” for the benefit of our clients and our business

Benefits

• Health, Vision, Dental Insurance
• Life Insurance
• Long-term Disability Insurance
• 401(k) Retirement Plan
• PTO Holiday Pay
• Parking
• Base salary proportionate to experience level
• Industry licensing & continuing education expenses
• Personal and professional development opportunities
• Opportunity to be a part of an inclusion driven environment with the ability to impact the community through our affinity group offerings

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Clayton, MO 63105 (Required)

Ability to Relocate:

• Clayton, MO 63105: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $70,000