What are the responsibilities and job description for the Client Service Associate position at Northwestern Mutual?

Commitment to Excellence | Growth Mindset | Personal Responsibility | Mutual Respect | Client-Centric

The Client Service Associate is an entry-mid level position that is extremely analytical and detail-oriented to support our team of financial advisors.

The primary function of this role is to assist Lead Advisors and Associate Advisors by providing support in the service and sales cycle for both insurance and investment clients.

This role will work closely with all facets of the team and is client facing. Individuals in this role will serve as the liaison between the Network and Home Office, advisors, and clients.

This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and / or performing work activities.

Job Responsibilities / Principal Responsibilities

Communicate with clients to complete insurance and investment-related paperwork
Submit and manage the underwriting and account opening process for all applications
Maintain contact with clients to provide or obtain updated information
Review client-submitted paperwork for completeness and accuracy
Arrange medical, paramedical and any other exams necessary for underwriting
Completes client service requests in insurance and investment systems
Contact and advise clients regarding late payments and other service-related issues
Process incoming insurance service requests from clients : process address changes, bank change information, loan requests and ISA service inquiries
Correspond with clients to complete new account opening documents, coordinate asset transfers and document workflow throughout the process
Process incoming securities-related requests from clients : registration changes, provide account information (statements / tax documents / activity details)
Generate and / or review paperwork to be sent to clients
Conduct rollover calls between clients and current 401(k) plan administrator

Position Requirements

Bachelor's degree in Finance, Accounting, Economics, or a related field

Minimum of 2-5 years of experience in financial planning, wealth management, insurance or related field

Insurance licensing : Arizona Life & Health, obtain within 60 days of start date

Public Notary Certificate, obtain within 90 days of hire

Excellent written and verbal communication skills

Ability to work independently as well as part of a team

Detail-oriented, accurate, organized, able to set priorities autonomously

Extremely strong communication and presentation skills with the ability to explain complex information clearly and simply

Microsoft 365 proficiency (Excel, CRM, etc.)

Physical Requirements

Must be able to remain in stationary position 85% of the time; often standing or sitting for prolonged periods of time

Occasionally move throughout the office to attend meetings, access office machinery, and other office equipment

Constantly operate a computer and other office machinery such as a calculator, copy machine and printer

Frequently communicate with coworkers and clients and exchange accurate information.

Constant repetitive motions that may include wrists, hands, and / or fingers

Additional Requirements

Pass an extensive FINRA background screening which may include, but is not limited to, criminal background checks (local, state, and federal), credit check, education verification, drug tests, skills assessments, interviews, and personality profile (behavioral assessment)

Tech-savvy with experience in both proprietary and mass-market systems

Must be at least 21 years of age of older

Legal authorized to work in the United States

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Client Service Associate

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