Director of Operations

The Director of Operations focuses on client service and supporting the financial advisors as they focus on building the practice and client relationships. This person will ensure the continuation of an efficient, effective, and organized office. This person will also serve as the liaison between the advisor(s) and the home office, as well as the financial advisor(s) and clients.

Specific responsibilities may include but are not limited to:

• Client Servicing: Onboarding & opening client accounts, account maintenance, etc.
• Calling client(s) and scheduling appointments
• Defining, implementing, and revising operational policies
• Developing and executing new growth directives

The type of qualities this candidate should possess are:

• First-class people skills
• High attention to detail
• Excellent written and oral communication
• Working knowledge of customer relationship management (CRM) packages
• Excellent leadership and organizational abilities
• Knowledge of industry regulations and operational guidelines
• Outstanding negotiation skills
• Health and life licensed or gain licensing within the first 3 months of employment
• Investment licenses (SIE, Series 6, Series 63) or gain licensing within the first 18 months of employment
• Ability to proactively identify needs to be accomplished and take appropriate action