Product Manager - Digital Product Servicing Experience and Operations

Summary

At Northwestern Mutual, we’re changing the way people think about financial planning with the scale of a Fortune 100 company. We’re redefining and disrupting the industry while changing people’s financial lives with better experiences and better technology. We believe in building inclusive and diverse workplaces, where every voice is heard. Come help us build for the future.

Seeking a highly-motivated and skilled Product Manager to help frame the future of our Field and Client Service Customer Service Representatives’ (CSRs) experience of our current platform, Assist Edge Engage, that is used to provide service to our Financial Reps and clients. You will collaborate with a talented team of product managers, engineers, business analysts, and subject matter experts in an agile methodology all aimed at driving the Field and Client Service Strategy. A strong foundation of business and technical fundamentals complimented by soft skills in building relationships, effectively eliciting and documenting requirements, critical problem-solving skills, and working toward shared goals.

Primary Duties & Responsibilities

• Set Product Vision: Independently, and in some cases co-create with a Sr PM, the foundational vision of the product and what it is trying to solve for. Define and track KPIs for measure of success.
• Develop Roadmap: Responsible for ingesting new items on the roadmap per documented prioritization framework(s).
• Define and track KPIs for measure of success.
• Gather Requirements: Understand the problem state and unmet needs of the client for the objective of defining the product.
• Define the product & Stakeholdering: Work with technology, design, customers/users, to shape and test the product and communicate why this is the right product, how it will work, and what defines metrics for success.
• Design Partnership: Partner with design to ensure cohesive future state user visions and experiences are aligned.
• Author User Stories: Translate requirements to technical details to build and validate use cases and user stories around a product and communicate them effectively.
• Feature Prioritization: Develop and maintain a prioritized backlog of user stories for implementation according to business value or ROI.
Facilitate Ceremonies: Participate in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives.

Qualifications

• Bachelor's degree.
• 1 years of prior experience with at least 1 working in a Product Management role.
• Knowledge Preferred: formal business analyst, engineering or testing experience, knowledge of the financial services industry, familiar with BI tools, previous research experience, familiar with Agile and Scrum framework.
• Must have demonstrated some cross functional work in previous experience.
• Strong communication skills, strong time management, project management skills, business acumen, and high self awareness and EQ.
• Ability to translate product requirements into technical requirements and work in ambiguity and solution.
• Ability to solve problems in straightforward situations; analyze possible solutions using technical experience and judgment and precedent.

Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location. Please c lick here for additional information relating to location-based pay structures.

We are an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, disability, age or status as a protected veteran, or any other characteristic protected by law.

If you work or would be working in California, Colorado, New York City, Washington or outside of a Corporate location, please click here for information pertaining to compensation and benefits.

FIND YOUR FUTURE

We’re excited about the potential people bring to Northwestern Mutual. You can grow your career here while enjoying first-class perks, benefits, and commitment to diversity and inclusion.

• Flexible work schedules
• Concierge service
• Comprehensive benefits
• Employee resource groups