Digital Account Manager

NorthWing Digital is a dynamic and innovative digital marketing agency dedicated to helping others succeed. We are seeking a talented Digital Account Manager with a strong background in digital marketing, particularly in PPC and SEO services, to join our growing team. This role offers an exciting opportunity to build and nurture client relationships, deliver measurable results, and contribute to our mission: We Help Others Succeed. In order to accomplish this mission, we live by the following core values:

• Be Curious
• G.S.D. (Get “Stuff” Done)
• Better Together
• Trust Through Transparency

Job Description:

As a Digital Account Manager at NorthWing Digital, you will be responsible for managing and growing relationships with our clients, ensuring their digital marketing needs are met with excellence. You will leverage your expertise in PPC, SEO, and digital marketing strategies to drive client success and business growth. Your role will involve understanding client goals, managing multiple accounts, and identifying upsell opportunities to increase revenue.

Responsibilities

Client Relationship Management:

• Build and maintain strong, trust-based relationships with clients.
• Understand client goals, anticipate needs, and exceed expectations.
• Convey complex digital marketing concepts to clients in a clear and concise manner.

Digital Marketing Expertise:

• Manage multiple client accounts simultaneously, delivering outstanding results.
• Leverage knowledge in SEO, PPC, and other digital marketing strategies to enhance website visibility and drive organic traffic.
• Tailor PPC strategies to client needs and industry trends, with a focus on Google Ads, META Ads, and more.

Upselling and Revenue Growth:

• Identify upsell opportunities within existing client accounts.
• Present and implement strategies to increase revenue.
• Successfully close at least 5 upsell proposals to clients.

Efficiency and Time Management:

• Handle approximately 30 - 40 client accounts efficiently without compromising quality.
• Implement and adhere to a streamlined project management system to enhance workflow and productivity.

Requirements

Education:

• Bachelor’s Degree in Marketing, Business, or a related field.

Experience:

• 2-5 years of experience in a digital marketing agency, particularly in client-facing roles.

Technical Skills:

• In-depth knowledge of SEO strategies including on-page and off-page optimization, keyword research, and technical SEO.
• Familiarity with PPC services, including Google Ads and paid social ads.

Personal Attributes:

• Proactive: Takes initiative and is a self-starter with the ability to work independently.
• Adaptable: Thrives in a fast-paced environment and adapts to evolving industry trends.
• Team Player: Works collaboratively with internal teams to ensure seamless execution of digital marketing strategies.
• Analytical: Strong analytical skills with the ability to interpret data and provide actionable insights to clients.
• Innovative: Brings new ideas to the table and stays updated on industry trends to continually improve client campaigns.

Join our team and help us make a difference in the digital marketing landscape! If you are a results-oriented Account Manager with a passion for client success, we would love to hear from you.