General Manager

Job Description

Primary Function:

The primary role of the General Manager will be to oversee, and have direct accountability for, the operation, management, financial performance, leasing and marketing efforts of a high-profile Charlotte mixed-use property. In this role, the candidate will be exposed to, and involved in, all facets of running the project while working directly with the center personnel, contractors and ownership’s senior management. This role will directly manage the commercial components of the project including retail and office. Additional oversight responsibilities include the parking garage and overall associations for the project. This role will also communicate with the separately managed homeowners’ associations (HOAs) for the residential component(s) of the project.

Relationships

The General Manager will report directly Director of Property Management

Activities

The activities listed below are not all-inclusive, but indicate primary tasks for this position.

• Management and Operations:
• Manage both in-house and contracted personnel to ensure the center operations are carried out efficiently and effectively in a first-class manner including marketing, security, engineering / maintenance, management office staffing, janitorial, landscaping, etc.
• Direct property associates by establishing job requirements / responsibilities and monitoring quality of work. Manages staff; answers inquiries and questions; trains and coaches for success. Provides feedback to associates through both formal and informal performance discussions.
• Responsible for bidding, negotiating, and managing third party contracts to achieve best in class service at competitive rates.
• Conduct weekly site inspections to ensure that the project is being maintained to the highest standards and within budget.
• Review, coordinate and complete any lease required Landlord Work and Tenant Improvements, in addition to the capital budget.
• Assist with tenant rent reduction, termination or lease modification requests.
• Ensure timely collection of rents, receivables, sales reports, and insurance certificates. Execute appropriate defaults, demands and/or collection efforts.
• Ensure real estate taxes are paid, engage tax consultants and oversee the appeal process to keep tax assessments as low as possible.
• Develop a 5-year capital plan for project and execute on the approved plan.
• Financial and Reporting:
• Responsible for developing the entire annual budget from start to finish and executing upon the approved budget / plan.
• Responsible for tracking and contributing to all aspects of income generation.
• Maximize property cash flows through managing CAM and operating costs, implementing cost saving programs when appropriate and maximizing the percentage of recoverable expenses received from tenants.
• Analyze the financial aspects of the property including monthly reporting and tracking to the annual budget; including variance analysis.
• Partner with property accountant to ensure monthly financial statements / property reports / budgets are completed timely and accurately.
• Calculate and review CAM reconciliations, NNN billings and recoveries.
• Approve A/P, process payables in conjunction with accountant, distribute payments.
• Lease Administration, Lender Compliance, and Project Documents:
• Responsible for lease administration including but not limited to lease compliance, tracking of critical dates & clauses (i.e. renewals, kick-outs, etc.), reporting requirements, and compliance with exclusives, prohibited uses, and co-tenancy.
• Send possession notices, get commencement letters executed, and complete other required lease documentation timely.
• Facilitate tenant move-in / move-out process.
• Read every single lease.
• Responsible for adhering to all lender requirements including but not limited to submitting budgets, quarterly financials, and obtaining lease approvals.
• Ensure compliance with all property regulations and project documents (ECRs, REAs, Development Plan, Association documents, etc.)
• Assist with Tenant Improvement construction, closeout and funding requests.
• Leasing support and involvement:
• Have a thorough knowledge of Charlotte retail market including all competitive properties and area demographics. Stay abreast of trends within the real estate industry and retail world.
• Monitor lease expiration schedules and recommend future course of action.
• Regularly meet with all Customers including retail to develop strong partnership, understand their business needs and success, and potential future space needs.
• Develop and maintain a good working relationship with the property’s leasing team (both internal and external) to ensure lease-up and optimal tenant mix to achieve maximum rent and sales.
• Assist with negotiating Letters of Intent (LOIs) and leases in conjunction with leasing, legal and asset management.
• Assist leasing efforts: show space, make suggestions about the merchandising mix, motivate the leasing team, provide all pertinent info to assist leasing spaces quickly, review/respond to LOI’s and information requests, review leases, and help get deals completed.
• Assist leasing and marketing departments to create best in class leasing and marketing materials.
• Marketing oversight, tenant relations, and public relations:
• Maintain a responsive, open line of communication with tenants including handling tenant complaints, lease enforcement, and compliance with the center rules.
• Visit tenants regularly. Serve as the liaison between tenants and ownership. Reviews their business / sales / performance to be aware of successful operator trends and any potential future bankruptcies or closures.
• In conjunction with Marketing Director, responsible for developing, managing and executing the marketing plan/budget to increase traffic and sales.
• Review marketing program, advertising, and events to ensure they are innovative, targeted, and effective.
• Reinforce and maintain relationships with local businesses, community groups, and governmental entities. Keep an eye on community trends.
• Work with Director of Security on maintaining positive and open communication with local police, fire, and civic authorities.
• Serve as a spokesperson and community leader to bring goodwill to the project.
  
  

Qualifications

• 7 years of increasingly responsible commercial real estate property management experience and supervision, with strong emphasis on retail properties and/or mixed-use projects.
• Undergraduate degree in related field.
• Excellent written (including writing financial reports) and oral communication skills. Serves as the main point of contact for the project with senior management and ownership.
• Strong work ethic, ownership of work.
• High degree of initiative, motivation, and ability to self-start.
• Ability to effectively manage multiple tasks.
• ICSC, IREM, or other trade organization designations preferred.
• Demonstrated ability to lead a team to success - preferably over multi-disciplines including accounting, construction, leasing, asset management, marketing, operations.
• Strong financial skills, including analysis of real estate investment return and valuation measures, tenant sales & financial information, property financials, etc.