What are the responsibilities and job description for the Patient Ambassador, Patient Experience, Norton West Louisville Hospital, Part Time Days position at Norton Healthcare?
Responsibilities
The Patient Ambassador serves as the connection between the patient/family and nurses/providers throughout the patient’s experience in the area of responsibility. This includes, but is not limited to, rounding on patients and families through the area of responsibility, providing patients and families with solutions to problems, concerns, or unmet needs, escalating care issues to appropriate nursing staff and bridging the communication gap between providers and patients.
Norton Healthcare is committed to establishing health equity in every neighborhood, and Norton West Louisville Hospital is an example of that commitment put into action. Opening November of 2024, this state-of-the-art facility is being built at 850 South 28th Street and will offer comprehensive services, including a 24-hour emergency department, inpatient care, operating rooms and imaging technology. It will serve both adults and children. It’s designed with the voice of the community in mind, and will change health care for generations to come.
Qualifications
Required:
- Three years in customer service
Desired:
- Associate Degree
