What are the responsibilities and job description for the Seasonal Customer Care Specialist position at Norway Savings Bank?
For The Life You Choose, A Career to Match….
Here at Norway Savings Bank, we strive to create a positive, team-based culture that leverages each person’s unique gifts and strengths and offers the support to achieve great things.
A place where your unique being shines through.
If this sounds exciting to you, we would love to have you on our team!
Do you have a gift for building relationships with people and providing exceptional service?- Are you motivated and have a hunger for excellence?
- Would you like to work with a fun, positive and supportive team for the summer?
Come join our team and work with us as a Seasonal Customer Care Center Specialist at our Operations Center in Norway!
We’re seeking enthusiastic and talented individuals for a summer role providing outstanding customer service via Bank communication channels in an efficient and professional manner. Our Customer Care Center Specialists strive to resolve customer needs within the initial contact whenever possible, in accordance with the Care Center's standards of service, by analyzing the situation and determining an appropriate solution and response.
If you have a passion for providing exceptional customer experiences, a talent for building relationships, and a drive to contribute to Norway Savings Bank success, we want you on our team!
What we’re looking for:
- High school diploma or equivalent work experience.
- One-year prior experience in customer service and/or call center preferred.
- Top-notch written and oral communication abilities with particular emphasis on exceptional phone etiquette skills
- Acute ability to successfully achieve needs-based sales
- Exceptional customer servicing abilities
- Superior knowledge of Bank products and services
- Excellent organizational skills with strong ability to prioritize and multi-task in a fast-paced environment
- Comprehensive knowledge of Bank operations, policies, and procedures
- Strong attention to detail with excellent analytical and problem-solving abilities
Additional Requirements:
- Saturday morning availability required
- Commitment to be available for summer dates ranging from May - Early September.
WORKING CONDITIONS:
Physical surroundings are generally pleasant and comfortable with minimal exposure to injury or other hazards.
Physical effort required; lifting up to 35 lbs.; reaching, twisting, bending, pushing and pulling; standing for extended periods of time; freedom of movement on a regular basis; handling of materials and supplies.
**External and internal applicants, as well as position incumbents who are or who become disabled as defined by the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.**
Norway Savings Bank is an Equal Opportunity Employer.
