What are the responsibilities and job description for the NCL Air Choice Specialist position at Norwegian Cruise Line?
JOB SUMMARY : Responsible for upgrading and selling customized flight options directly to the consumers of Norwegian Cruise Line Holdings via outbound calling and rapport building. Must recommend flight details and modify existing reservations to promote an enhanced Air travel experience and customer loyalty.
DUTIES & RESPONSIBILITIES :
- Promote sales to consumers by initiating calls and acting on leads in order to identify travel needs, present / explain flight options and make travel recommendations.
- Establish and maintain quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet / exceed revenue goals.
- Acquire in-depth airline industry knowledge to articulate airline product features, benefits, pricing and make recommendations to possibly a multitude of passengers traveling on the same cruise. Agents must be able to maintain a current understanding of other departments operating policies and procedures to make accurate decisions and deliver appropriate problem resolution.
- Attend and actively participate in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
- Identify air trends, cost patterns, and key performance metrics to assist with decision making.
- Reach agreed upon sales targets by the deadline and effectively communicate multiple flight options to guests.
- Assist with creating and actioning quality assurance reports.
- Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE : Bachelor's Degree
FIELD(S) OF STUDY : Marketing or Business Administration preferred, or any equivalent combination of relevant education and work experience.
EXPERIENCE :
COMPETENCIES / SKILLS :
To Executive Search Firms & Staffing Agencies : NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
EQUAL EMPLOYMENT OPPORTUNITY :
Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement
Applicants have rights under Federal Employment Laws. FMLA | EPPA | Job Safety and Health : It's the Law
