What are the responsibilities and job description for the Training Specialist - Norwegian Cruise Line position at Norwegian Cruise Line?
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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This job in onboard a cruise ship.
POSITION SUMMARY
The Training Specialist oversees ship training function. Conducts general training courses including but not limited to Hospitality, Company Orientation, Ship Familiarization, Management Training, and Customer Service Training. Responsible for all related record keeping. Coordinates and assists with company recognition programs, including Vacation Hero.
ESSENTIAL FUNCTIONS
- Conducts training for all generally applicable courses. Such courses include Company Orientation, Ship Familiarization, New Supervisor / Manager Training, and Hospitality and Service.
- Responsible for oversight of onboard training budget and supplies, including all individual computer-based classes.
- Works independently to conduct training, following corporate lesson plans. Works collaboratively with ship management to determine needs and create schedules. Trains and influences all levels of management.
- Conducts training sessions using a variety of training methods and styles to maximize training effectiveness.
- Coordinates a group of departmental trainers to ensure completion of job specific Position Based Training (PBT).
- Conducts training using a variety of media (i.e. : computer, projector, actual models / objects, etc.) and programs in order to ensure optimum effect and retention.
- Utilizes Adult Learning Theory to ensure retention and transfer of learning.
- Creates a positive learning environment in and outside of the learning center
- Learns and conducts training from a facilitator manual and utilizes prepared resources; understands the importance of following facilitator manual to ensure consistent training from class to class and vessel to vessel.
- Develops specialized coursework with the approval and direction of shore side Learning and Development.
- Provides constructive feedback to improve performance.
- Provides follow-up information to assist coaching and support for management.
- Troubleshoots technical issues or seeks technical support in order to deliver training.
- Maintains accurate training records in the company system of records, MAPS.
- Ensures people attend classes as required without repetition.
- Coordinates use of learning center and onboard training rooms.
- Sets optimum schedule for learners while guaranteeing limited impact on ship operations and the needs of the business.
- Resolves schedule conflicts by negotiating with management, learner and training services.
- Works with a number of onboard managers and crew members to facilitate the Vacation Hero recognition program. Works with guidance of onboard management to conduct recognition meetings.
- Oversees the computer-based training library and is responsible for tracking the use and possession of those materials.
- Creates and manages an agenda and conducts meetings accordingly.
- Coordinates with ship management to facilitate Vacation Hero initiatives and recognition programs.
- Performs the following additional duties in the position as follows :
Walk Around on a rotation basis only as part of the 1-2 slots each week / cruise for the complete HR Team onboard, provided that it does not interfere with the main duties of the position.
Embarkation day :
This position will be required to work assignments both onboard and at the company's pre-deployment centers on a rotational basis or as needed by the company.
QUALIFICATIONS
EDUCATION
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE : NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY :
At a Glance :
Brand Overview :
Norwegian Cruise Line : www.ncl.com
Oceania Cruises : www.oceaniacruises.com
Regent Seven Seas Cruises : www.rssc.com
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
