What are the responsibilities and job description for the Front Desk Receptionist/Coordinator position at Norwich Family Dental Associates, llc.?
Job Summary
We are looking to expand our team in our fast-paced office with multiple dentists. We are seeking an experienced, highly organized, and motivated multitasker to join our team. At the front desk you will be responsible for providing outstanding patient service and ensuring an efficient flow of operations in the office. This position requires the ability to multitask, obtain knowledge to succeed, have strong communication skills, and requires patience.calls.
Duties
- Greet and welcome patients, visitors, and staff in a friendly and professional manner
- Answer multiline phone calls, schedule appointments, and manage patient inquiries, and emergencies
- Verify patient information and update medical records, collect co-pays, and process insurance information
- Verify insurance coverage and develop financial arrangements
- Maintain patient records and ensure accuracy of medical documentation
- Insurance aging reports/predeterminations
- Faxing, scanning documents, calling insurances for benefit breakdowns
- Coordinate referrals to other healthcare providers as necessary
- Follow HIPAA guidelines to ensure patient confidentiality
- Utilize electronic medical record systems (Dentrix) to input and retrieve patient information
- Maintaining cleanliness of the reception area
Experience
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g., fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Proficiency in using phone systems, office equipment, and computer software (e.g., Microsoft Office Suite) required
- Excellent organizational skills
- Dentrix is a plus
Job Type: Full-time
Pay: $18.14 - $21.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Microsoft Office: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
Salary : $18 - $21