Demo

Head of Customer Success

Notable
San Mateo, CA Full Time
POSTED ON 1/3/2025 CLOSED ON 2/22/2025

What are the responsibilities and job description for the Head of Customer Success position at Notable?

Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition, retention, and reimbursement, scaling growth without hiring more staff. We don’t just make software.

We are on a mission to fix the broken U.S. healthcare system by helping to eliminate the massive administrative burden that is placed on our nation’s healthcare staff. We hire people from diverse backgrounds and are always looking for employees who bring fresh ideas to our space. Passion is paramount, and at Notable, you will get to work with other talented people who aim to set a new standard for innovation in healthcare.

Role Summary:

We’re looking for an experienced Head of Customer Success to lead our newly founded Customer Success team. This role will be responsible for building a strong operational foundation, standardizing customer success tools and practices, and deepening the team’s strategic capabilities. The ideal candidate has a proven track record in managing and growing high-performing Customer Success teams, excels in executive communication, and can navigate complex customer relationships with a strong mix of technical and commercial acumen.

What You’ll Do:

  • Lead and develop a high-performing Customer Success team, focusing on skill-building, growth, and elevating team capabilities.
  • Establish and refine scalable processes, tools, and metrics to drive data-driven customer success operations.
  • Act as a key escalation point for high-stakes customer issues, guiding the team in resolving complex challenges effectively.
  • Collaborate closely with cross-functional teams to enhance customer experience, improve operational efficiency, and provide customer insights to drive product improvements.
  • Maintain and deepen relationships with key customers, providing strategic guidance on solutions, and advising on best practices to support their success.
  • Oversee customer accounts and manage customer P&Ls, ensuring alignment with both customer objectives and organizational goals.
  • Be accountable for customer retention, with a track record of successfully managing GRR

What We’re Looking For:

  • 10 years of experience in customer success or a related field, with at least 7 years in a managerial or team lead role.
  • Demonstrated success in building and scaling customer success teams in HealthTech or Healthcare.
  • Strong executive communication skills, with the ability to listen actively, articulate solutions clearly, and engage effectively with senior stakeholders.
  • Proven experience in customer success operations, including experience with Salesforce (preferred but not required).
  • Solid financial, commercial, and business acumen, with a strategic understanding of customer P&Ls and the ability to advise on complex business matters.
  • Technical proficiency to understand and discuss solutions with both primary and technical stakeholders, offering in-depth insights on product use and implementation.

Beware of job scam fraudsters! Our recruiters use @notablehealth.com email addresses exclusively. We do not conduct interviews via text or instant message and we do not ask candidates to download software other than Zoom, to purchase equipment through us, or to provide sensitive personally identifiable information such as bank account or social security numbers. If you have been contacted by someone claiming to be me from a different domain about a job offer, please report it as potential job fraud to law enforcement and contact us here.

Compensation Range: $145K - $195K

Salary : $145,000 - $195,000

Global Head of Customer Success
Notion -
San Francisco, CA
Head of Customer Success
KatRisk LLC -
San Francisco, CA
Head of Customer Success
Notable -
Burlingame, CA

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Head of Customer Success?

Sign up to receive alerts about other jobs on the Head of Customer Success career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$71,707 - $95,010
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$91,832 - $124,033
Income Estimation: 
$120,962 - $160,848
Income Estimation: 
$116,701 - $167,565
Income Estimation: 
$167,342 - $223,677
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Notable

Notable
Hired Organization Address Chicago, IL Full Time
Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and pa...
Notable
Hired Organization Address Denver, CO Full Time
Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition...
Notable
Hired Organization Address New York, NY Full Time
Notable is the leading healthcare AI platform for transforming workforce productivity. Health systems, hospitals, and pa...
Notable
Hired Organization Address Austin, TX Full Time
Notable is the leading intelligent automation company for healthcare. Customers use Notable to drive patient acquisition...

Not the job you're looking for? Here are some other Head of Customer Success jobs in the San Mateo, CA area that may be a better fit.

Head of Customer Success

Stealth Startup, San Francisco, CA

Head of Customer Success

Fastino, San Mateo, CA

AI Assistant is available now!

Feel free to start your new journey!