What are the responsibilities and job description for the Joy Creator/ Guest Service Representative position at Nothing Bundt Cakes?
At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You’ll make everyone feel welcomed, and you’ll create an environment of generosity, happiness, and joy in your community.
But it gets even better:
- Enjoy your evenings: We close earlier than most food service jobs.
- We offer flexible work schedules.
- We’re keeping it casual. T-shirts and sneakers are where it’s at!
- Cake discounts. Yummm!
- This job is fun. It’s literally a piece of cake!
- This is a great place to make new friends!
- You’ll get trained. Not only on crafting cake, but on growing your career.
- We love to celebrate and bring joy to the community.
Apply now. Joy is the job.
Accountabilities/Duties:
- Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience.
- Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise.
- Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration.
- Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
- Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces.
- Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
- Assists the Crafter in preparing cake decorations and packaging supplies as needed.
- Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
- Maintains a consistent work attendance and punctuality record.
