What are the responsibilities and job description for the Automotive Service Advisor/Writer position at Notice Automotive, LLC?
Job Summary
We at Notice Automotive are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring a seamless experience from initial inquiry to service completion. We are looking for a talented individual who can provide excellent customer service, brings a positive attitude, and is self motivated.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Quickly and accurately obtain all customer and vehicle information
- Clearly complete a service drive walk around and note all symptoms from the customer as well as all noticeable maintenance
- Prepare a clear and accurate estimate for the customer with accurate timelines for completion
- Recommend to customer both required and recommended maintenance
- Manage customer expectations regarding service timelines and costs.
- Verify the final invoice and inform customer of all repairs completed
- Complete an active delivery with the customer
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain an organized workspace and keep records up to date.
Qualifications
- Proven experience in customer service industry
- Communicate effectively with our customers via Phone, Internet or Text
- Check email frequently and respond to customer inquiries immediately
- Maintain great CSI
- Set appointments for our customers and properly outline timelines for repair
- Learn and maintain a thorough knowledge of our policies, products, and procedures
- Excellent communication skills and the ability to work well in a team environment.
- Establish personal goals that are consistent with the productivity requirements of Notice Automotive
- Maintain a professional appearance
Notice Automotive, LLC is a growing, local family-owned and operated auto repair shop in White House, TN. We are an active part of our local community and are looking to add an outgoing and energetic front face to our shop. We understand the importance of trust and loyalty in the auto repair business and we work tirelessly to earn this from our growing loyal customer base.
We know that there are several options for auto repair in White House, but the vision of Notice Automotive is to be the best option in town. This requires commitment to exceptional customer service both inside and outside of the business. If you are still reading this and think that you would be a great addition to our team here at Notice Automotive, we would love to hear from you.
Please email resumes to noticeautotn@gmail.com
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- White House, Tn 37188 (Required)
Ability to Relocate:
- White House, Tn 37188: Relocate before starting work (Required)
Work Location: In person
Salary : $20