What are the responsibilities and job description for the NOVA Insurance Services: Licensed Customer Service Agent (On-Site and Spanish Speaking is Required) position at Nova Home Loans?
Job Details
Description
Core Values
NOVA® Insurance Services is a Full-Service Independent Insurance Agency affiliated with Nova Home Loans. We were established in 1999 and have become one of the largest independent agencies in Arizona. With a staff of knowledgeable insurance agents and client service team members, we are always ready and able to provide excellent service to our clients. As an independent agency we can work with many of the leading insurance carriers to custom design your insurance program.
The Licensed Customer Service Agent will serve referral partners and clients by providing product and service information, resolving product and service problems. Additionally, you’ll support agency sales force by assisting with policy servicing activities.
Work Location: The ideal Licensed Customer Service Agent will work on-site at our River location. Please note that hybrid or remote work schedules are not available for this position.
Evolving as a Licensed Customer Service Agent by having…
- High school diploma or equivalent (GED)
- A valid state driver’s license and reliable insured transportation
- Minimum two years’ experience in independent insurance agency
- Currently possess an active Property/Casualty License.
- Spanish speaking is required.
Exciting Opportunities to Grow by…
- Provide excellent customer service to existing Nova Insurance Clients on the phone and in person.
- Resolve billing issues/problems
- Mortgagee Changes
- Evidence of Insurance
- Resolve Underwriting Issues with Carriers
- Help Clients with Claims process
- Customer Retention
- Re-writes, reinstatements, cancellations, Quoting
- Quoting for inbound calls from carriers / referrals
- Support agency producers
Show us your growth with…
- Good communication and excellent listening skills with a positive attitude plus the ability to explain complex information in a simple and concise manner.
- A detail-oriented professional with excellent time-management, organization, and computer skills.
- Ability to Multitask.
- Driven, disciplined, achievement focused.
Benefits Offered:
NOVA benefits to full time employees include Employee Discount, Paid Time Off, Health/Dental/Vision/Life/Disability Insurance, 401(k) with an employer match, Health Savings Account with employer contribution, and an Employee Assistance Program
NOVA® is an equal opportunity employer, substance-free workplace, and complies with the Americans with Disability Act regulations as applicable.
All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage, or any other protected classification, in accordance with applicable federal, state, and local laws. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact the Human Resources department at NOVA® Home Loans.
Qualifications
