What are the responsibilities and job description for the Service Support position at Nova Hospitality?
Who We are Looking For
We are seeking a highly skilled and charismatic individual to join our Service Support Team. You will be helping to create a place where our teams are happy at work, a place where we collaborate and care about one another. You will be part of a team that takes ownership and care in creating and delivering a meaningful guest experience.
This is a fun and rewarding opportunity! The pace is fast and the standards are high; we offer competitive compensation, medical/dental/vision available for you and your family, discounts at all of our restaurants for you to enjoy!
What to Expect
- Consistent delivery of an approachable refined hospitality experience
- Must have a flexible schedule - nights and weekends
- Always attentive to guests and team
- Share your thorough knowledge of the food and beverage menu in order to answer all questions from guests and team
- Setting and clearing tables: Removing used dishes, resetting tables between parties, and cleaning up spills
- Refilling beverages: Filling water glasses
- Assisting the waiting staff: Communicating with servers if guests need attention, and serving food or refilling glasses if servers are busy
- Maintaining the dining room: service plates, utensils, linens and glassware
- Demonstrate an understanding of our steps of service
- Engage in communication and active listening to effectively deliver accurate messaging to both guests and teammates
- Perform opening and closing side work
- Responsible to monitor, restock, and replenish service item par levels, inventory and supplies
- Ensure work area is in compliance with health codes at all times
Being Part of the Team
- You are constantly in motion
- Always smiling, even on the inside
- Adapting to changes and adjustments on the fly
- Gladly taking responsibility and not leaving it to others
- Service is a conversation not a transaction
- Not afraid to change or innovate
- Committed to learning all about the food and beverage we offer
- Comfortable with receiving feedback and brave enough to deliver it
- Living in the “We” and not always the “I or Me”
- Sometimes being in the weeds and ready to help each other clear a path
- You take responsibility and not leave it to others
- Genuine care for others
- You are kind
- You say thank you a lot during your shift
You Should Have
- Prefer one (1) or more years of support/bussing experience in a high volume fine dining restaurant
- A valid TABC Certification and Food Handlers Certification is required and must be obtained before entering this position
- Must have an outgoing personality and hospitality driven attitude
- Must be a highly organized individual with the ability to handle numerous tasks at a time
- Must be polished, professional, friendly, dynamic and able to multitask
PHYSICAL AND WORKING ENVIRONMENT:
- Must be able to stand or walk a minimum eight-hour shift.
- Must be observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend, climb and carry objects as necessary.
- Must be able to lift up to 25 pounds.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work in a fast pace and high-volume environment in the presence of areas containing, high noise levels, bright lights and dust and communicate during this time – sometimes within a small area.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
