What are the responsibilities and job description for the Client Care Manager RN position at Nova Leap Home Health?
Overview
We are seeking a dedicated and experienced Customer Care Manager to lead our team in providing exceptional service to our patients. The ideal candidate will have a strong background in healthcare, particularly in areas such as geriatrics, ICU, outpatient care, primary care, and behavioral health. This role is crucial in ensuring that our patients receive the highest quality of care while maintaining a positive and efficient operational environment.
Duties
- Oversee daily operations of the customer care department to ensure high standards of patient service and satisfaction.
- Manage and train customer care staff, fostering a culture of continuous improvement and professional development.
- Conduct patient assessments and monitor vital signs to ensure appropriate care is provided.
- Collaborate with medical staff across various departments including medical-surgical, ER, and outpatient services to streamline patient care processes.
- Address and resolve patient inquiries and concerns effectively and empathetically.
- Implement policies and procedures that enhance the patient experience while adhering to regulatory standards.
- Analyze customer feedback and service metrics to identify areas for improvement in service delivery.
Requirements
- Proven experience in a healthcare setting with knowledge of geriatrics, ICU, outpatient, primary care, behavioral health, or medical-surgical environments.
- Strong skills in patient assessment and vital signs monitoring.
- Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals.
- Ability to lead a team with a focus on delivering exceptional patient care.
- Strong problem-solving skills with an emphasis on empathy and understanding in addressing patient needs.
- Familiarity with healthcare regulations and compliance standards is preferred.
Join us in making a difference in the lives of our patients by leading a team dedicated to providing outstanding customer care.
Job Type: Full-time
Pay: $95,000.00 - $100,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $95,000 - $100,000
