What are the responsibilities and job description for the Account Manager - Inside position at NOVAE LLC?
Job Description
Job Description
Who are we?
Founded in 1995, Novae started making trailers in January 2001 with the idea to offer quality products with great service, deal fairly with people, and recognize that suppliers, employees, community and customers are all important to success. Our purpose is to create opportunities for people to make their lives better and to leave a legacy of positive impact.
Headquartered in Markle, IN, Novae is one of the fastest-growing and most respected trailer manufacturers in North America, operating 12 distinct brands including Sure-Trac, H&H Trailers, CAM Superline, ITI Cargo, Midsota, and LOOK Trailers. Novae has grown both organically and through acquisitions to become the second largest trailer manufacturer in North America. Novae currently has more than 1,200 employees, 20 manufacturing facilities across 8 states and maintains an active dealer network of more than 1,100 partners.
Our company is driven strongly by growth and a set of core values the leadership team emphasizes : Embracing and Driving Change, Service-Minded, Strong Character, Self-Discipline, Accountability, Work Ethic.
In December 2021, Brightstar Capital Partner s ("Brightstar"), a private equity firm focused on partnering with families, founders, entrepreneurs, and management teams, completed its acquisition of Novae LLC in partnership with the Company's two founders and senior management team. Under Brightstar’s ownership, Novae has already grown significantly in size and is poised to continue to grow.
Job Summary : Provide excellent customer care to assigned customer network for Novae LLC family of trailer brands. Cultivate and strengthen partnerships with existing and prospective dealers through a growth-oriented and relationship-based management strategy. Identify opportunities for profitable growth within assigned territory.
Essential Functions
- Manage and strengthen existing partnerships by planning and organizing daily work schedule to call on existing dealers.
- Responsible for smaller accounts with potential for up to $1M (varies by region). Responsible to manage assigned dealers to hit budget monthly.
- Growth and maintenance of new and existing dealer partners.
- Assist Outside Account Managers with administrative tasks as deemed necessary by leadership.
- Employ a consultative approach with dealers regarding product usage, product feature demonstration, pricing, availability, and overall growth strategies.
- Complete regular correspondence and regular in-person visits to existing and prospective dealers.
- Identify opportunities to expand share of wallet with dealers through current brand offerings.
- Have knowledge of local brand offerings.
- Partner with dealers to create sales forecast and support program annually with quarterly and / or monthly objectives.
- Train dealers’ team members to sell, operate and maintain new equipment, effectively communicate our value proposition, and provide updates on any new selling features.
- Deliver value proposition training on products and the Dealer Portal to partners to ensure they understand our products and tools to effectively promote and sell to end users.
- Monitor marketing needs in respective territories. Utilize Novae marketing assistance to develop ideas to create greater visibility within customer territories.
- Actively participate in trade shows and conventions. Be the Novae representative for dealers when attending trade shows and other events.
- Monitor market conditions, industry innovations, and competitors’ products, prices, and sales for trends and changes that will affect Novae brands and / or our own dealer network. Develop and implement responses to observations and achieve objectives.
- Mentor and teach sales skills to Sales Administrators, acting as a resource to the team.
- Work closely with internal teams to assure dealers’ needs are met at the operational level.
- Communicate any part sales or warranty issues / items that the dealers may have communicated to you to the appropriate parts sales and warranty management teams.
- Continually look for ways to improve the overall performance of yourself and the Account Management team.
- Collaborate with leadership to negotiate details of customer specific agreements and sales incentives.
- Manage projects for dealers internally across engineering, operations, and accounting functions.
- Travel will be occasional; typically, one to three days a month. Traveling overnight when required.
- Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)
Qualifications and Requirements
Benefits
www.novae.com
Novae LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Novae LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
