What are the responsibilities and job description for the Inside Manufacturing Account Representative position at 20 20 Custom Molded Plastics?
We are looking for a high level Inside Manufacturing Account Representative. The role of the Inside Manufacturing Account Representative is to be customer-focused by putting people first during every interaction. This person must be able to handle multiple accounts and be detailed orientated. This position will report directly to the Customer Service Supervisor. They will also work closely with the production, quality, accounting, and shipping & receiving department. The qualified candidate must be able to handle stressful situations.
Job Duties:
- Maintain manufacturing based customer accounts. Each customer has unique processes. The Rep must be able to adapt quickly to the different customer needs.
- Respond to daily customer inquiries, complaints, and requests in a timely manner
- Process manufacturing production orders and stock releases
- Prepare weekly inventory, production, shipment, and/or open order reports
- Work closely with production, quality, accounting, purchasing and shipping/receiving
- Other duties as assigned
Requirements and Qualifications:
- Great communication abilities, including written and verbal communication
- Time-management skills to respond to customer emails and calls
- Multitasking and organizational skills to work on multiple issues at one time
- Teamwork skills to collaborate with representatives and coworkers in other departments
- Escalating queries and concerns, when necessary
- Interpersonal and customer service skills to ensure positive interactions with customers
- Active listening and the ability to determine what customers need
- Detailed oriented
- Computer knowledge of Microsoft Applications - Outlook, advanced Excel skills
- Self-driven
- Must be accurate with numbers and order entry
- Ability to adapt as the company grows and changes
- Previous manufacturing, accounting and scheduling experience helpful
You must have manufacturing experience in sales/order entry to qualify for this position.
This position is Monday – Friday 8:00 a.m. to 5:00 p.m., over-time as needed. Wages determined by qualifications. Full benefit package included: medical, dental, vision, short term disability, long term disability, accident, critical care, life insurance and 401k with matching.
