What are the responsibilities and job description for the Customer Service Representative position at Sauder Manufacturing Co.?
Do you have manufacturing customer service experience? This position will work with outside sales reps, customers, production staff, and engineering. Great oral and written communication skills, and attention to detail are a must.
Sauder Manufacturing was founded in 1945 as a Church furniture Company and is a wholly owned by the parent Sauder Woodworking Co. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus.
Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.
Position Summary:
The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to walk and sit. Use of hands and fingers will be required for writing, computer use, and phone use. Work in a manner consistent with standard Sauder safety practices and expectations. The employee will also be required to walk throughout the plant at various times during a typical day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Encompasses the full spectrum from factory floor, to personal offices, to executive board rooms. The noise levels in these work environments are usually low to moderate. Personal protective equipment such as eye protection and ear protection may be required in the shop floor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount!
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Sauder Manufacturing was founded in 1945 as a Church furniture Company and is a wholly owned by the parent Sauder Woodworking Co. We have a rich history in crafting solid wood into beautiful, enduring, quality furniture and today that is blended with modern technology and a strong customer focus.
Sauder Manufacturing Co. sells in four strategic markets: Healthcare Furniture for Acute Care Hospitals, Education Furniture for colleges and universities, Worship furniture for churches, synagogues, courthouses and furniture for human services markets which is a diverse network of agencies providing residential housing to many individuals. At Sauder Manufacturing, how do we do our work----new technology, new products and new ideas----changes constantly---but our values----how we treat our customers, suppliers and each other----never change.
Position Summary:
The Customer Service Representative I will facilitate the interest of customers, sales reps and Sauder® Manufacturing Co. This position will ensure that all customer issues are handled in a timely and professional manner. The candidate must possess excellent problem-solving and organizational skills, take initiative and meet deadlines. Consistent communication, follow-up with Project Coordinators and Sales Team, along with other departments regarding sales orders is essential.
- Provide all phases of sales support to customers, sales reps and dealers. This position will be involved in the pre-sale, order processing, post-sale, and after delivery support to the customer, reps and dealers.
- Coordinating customer orders from multiple plants.
- Provide necessary documentation, specifications, quotations, pricing assistance, and support in procuring sales tools and literature.
- Maintain internal and external relationships consistent with the objectives, operating philosophy, and desired image of the company. This includes all customer and interdepartmental contacts.
- Responsible for initial order entry, all changes and accuracy of all orders.
- Submit requests for specials to the engineering department based on customer requests.
- Catalogue your correspondences with the customer in the project management system.
- Participate in sales rep training as needed.
- Cross-train within the Customer Service department.
- Other duties include emailing and calling customers for project updates, processing new orders, resolution of details to hit customer deadlines, customer & sales rep inquiries, product & pricing knowledge, and other functions tied to managing an order.
- A two-year degree and/or related work experience that match the requirements of this position are beneficial. A high school diploma is required.
- Proficient PC skills including Excel, Word, Outlook, etc. are required.
- Communication skills, both written and verbal, along with telephone etiquette skills.
- Conflict resolution skills are desired.
- Ability to function within a team concept and demonstrate positive and cooperative behavior with customers and co-workers.
- Demonstrate the ability to process orders accurately and in a timely manner and provide exceptional customer care.
- Demonstrate regular and punctual attendance. Standard work hours are M-F, 8-5 pm. Occasional overtime work may be required. Occasional travel may be required.
- Strong problem-solving skills with attention to detail.
- Ability to prioritize and manage multiple responsibilities.
- Demonstrated ability to effectively provide high-level customer service to a large volume of work in a timely and high-quality manner.
- Knowledge of sales tax is a plus.
- If you are a customer-oriented individual who has a passion for service excellence, is a team player with high energy that enjoys serving the customer, then this is the right opportunity for you.
- The successful candidate will be a person who has shown a positive attitude while contributing as a member of a team.
- A servant mindset as we work with customers and others within the organization; to offer a memorable customer experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear and frequently required to walk and sit. Use of hands and fingers will be required for writing, computer use, and phone use. Work in a manner consistent with standard Sauder safety practices and expectations. The employee will also be required to walk throughout the plant at various times during a typical day. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Encompasses the full spectrum from factory floor, to personal offices, to executive board rooms. The noise levels in these work environments are usually low to moderate. Personal protective equipment such as eye protection and ear protection may be required in the shop floor environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
Full benefits package includes medical, prescription, dental and vision coverage with company contribution towards Health Savings Account (HSA), 10 paid holidays per year, paid vacation from weekly accrual, 401(k) match and profit sharing plan, disability coverage, life insurance, pay for performance increases, tuition reimbursement, advancement opportunity, Sauder Village membership, employee referral bonus and a sweet furniture discount!
Equal Opportunity/Affirmative Action Employer M/F/Disabled/Veteran
