What are the responsibilities and job description for the Customer Service Representative position at Motherson?
Customer Service Representative
Location: Portland, IN
Job Type: Full-time
About the Role:
Motherson is looking to add a Customer Service Representative. As a Customer Service Representative, you will be the primary point of contact for our customers, providing prompt and accurate support via phone, email, and potentially chat. You'll be responsible for resolving customer inquiries, addressing concerns, and ensuring a positive customer experience.
Pay: $41,000 a year
Responsibilities:
- Answer inbound calls, emails, and chat inquiries from customers.
- Provide accurate and timely information about our products and services.
- Troubleshoot and resolve customer issues and complaints.
- Maintain accurate records of customer interactions.
- Escalate complex issues to the appropriate team.
- Contribute to a positive and productive work environment.
- Adhere to company policies and procedures.
Qualifications:
- High school diploma or equivalent.
- 1 years of customer service experience.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Experience with MRP software a plus.
- Ability to work in a fast-paced environment.
Benefits:
- Competitive salary
- Health, dental, and vision insurance.
- Flexible spending account
- Health savings account
- Referral program
- Paid time off.
- 401(k) with company match.
- 8 hour shift. Day shift. Monday to Friday
- Opportunities for growth and development.
To Apply:
Interested candidates are encouraged to submit their resume and cover letter to Dakota.Pettus@motherson.com
Motherson is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $41,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $41,000
