What are the responsibilities and job description for the Computer Aided Dispatch (CAD) Administrator - Onsite Atlanta, GA position at Novalink Solutions LLC?
Job Description
Job Description
Statement of Work (SOW)
City of Atlanta-Department of Aviation Computer Aided Dispatch (CAD) Administrator for Motorola PremierONE CAD Systems – Emergency Services Department C4 at Hartsfield Jackson Atlanta International Airport
1. Introduction
This Statement of Work (SOW) defines the roles, responsibilities, and deliverables for a Computer Aided Dispatch (CAD) Administrator for the Emergency Services Department at Hartsfield Jackson Atlanta International Airport. The CAD Administrator will be responsible for managing and maintaining the CAD system along with its interfaces, ensuring system integrity, operability and accessibility, along with providing technical support to emergency personnel.
2. Scope of Work
The CAD Administrator will support the airport’s emergency services by performing the following tasks :
- Administer and maintain the CAD system, including installation, configuration, updates, and licensing management.
- Ensure proper integration of the CAD system with other emergency response tools (e.g., GIS, radio communication systems, and airport security systems).
- Develop, implement, and enforce CAD system standards, best practices, and procedures.
- Provide technical support and training to emergency services personnel, resolving software and hardware issues.
- Manage CAD data, ensuring accurate record-keeping, system logs, and data security.
- Optimize CAD workflows to improve emergency response times and operational efficiency.
- Work closely with emergency services, IT, and airport operations teams to understand requirements and implement necessary configurations.
- Troubleshoot system performance issues and coordinate with vendors for support as needed.
- Document system configurations, procedures, and user guides.
- Research and recommend new CAD technologies and tools to enhance performance and usability.
- As applicable, engage third-party vendors to provide contracted services concerning issues causing a system failure. This may include some instances involving third-party vendor on-site support and coordination of third-party upgrade services when applicable.
- Diagnose, triage, gather logs, and coordinate with Motorola Technical Support, Motorola Engineering teams, and contractually agreed upon third-party vendors to resolve reported P1 system incidents / problems.
Specific to P1 Infrastructure :
3. Deliverables
The CAD Administrator is expected to maintain the following :
5. Required Skills & Qualifications
The CAD Administrator should have the following qualifications :
Interfaces Knowledge (Preferred) :
6. Reporting & Communication
The CAD Administrator will report to AIS and be physically located at the C4 location. This person will work closely with emergency services staff, airport operations, and security teams. Regular progress meetings will be held to review performance, address challenges, and plan further optimizations.
Other
Provide dedicated full-time, on-site support, minus customer holidays, paid time off (PTO) benefits, sick leave, and training events throughout the term of this agreement. Normal working hours for the onsite resource are 8 : 15 am-5 : 00 pm and shall not exceed 40 hours in a week. In instances where the agreed-upon working hours require modifications (planned outages, upgrades, other operational necessities, or emergencies), adjustments will be made to the on-site resource work hours to meet customer needs.
In tandem, the customer may contact the onsite resource during an afterhours emergency and the onsite resource will make best effort to respond. If available, the onsite resource will engage and become the single point of contact for the incident on behalf of the Airport.
