What are the responsibilities and job description for the Network Specialist - Remote position at Novalink Solutions LLC?
Job Description
Job Description
We are looking for support to assist with ServiceDesk operations. As the modernization effort continues to grow, it is very important to have sufficient resources in place to support that growth.
IT Help Desk Technician responsibilities include serving as the first point of contact for customers seeking technical assistance over the phone or email and performing remote troubleshooting through diagnostic techniques and pertinent questions.
- Customer Support for DHS Applications
- Following up with customers to ensure full resolution of issues
- Installing or changing software to fix issues
- Remotely accessing software to resolve issues
- Diagnosing problems
- Reset AD and mainframe passwords and unlock accounts
RequirementsType
Category
Qualification
Description
Competency
Required
Skills
Others
Communication skills both verbal and written
Proficient (4-6 Years)
Skills
Others
IT Communication Specialist
Proficient (4-6 Years)
Skills
Others
Learning ability
Proficient (4-6 Years)
Skills
Others
Team work
Proficient (4-6 Years)
Skills
Security
Active Directory
Novice (1-3 Years)
