Job Description

As a Help Desk Support Technician at Novalink Solutions, the ideal candidate must possess strong communication skills and technical abilities to resolve customer issues efficiently.

Key Responsibilities:

• Communicates with all levels of customers to provide timely and effective support.
• Installs and configures applications and supported software packages, performing basic troubleshooting and triage via remote computer access and phone.
• Resolves routine hardware and software issues, creates tickets for problems called into the Technology Helpdesk, and escalates complex issues as necessary.
• Assists clients in resolving device-related issues via telephone support, determines technical needs of supported systems, and participates in team projects.

Requirements:

• Possession of a high school diploma or equivalent, plus one year of experience in an inbound call center environment.
• Two years of experience installing, configuring, maintaining, and troubleshooting personal computers, operating systems, and software applications, preferably in a large, multi-site agency.

Desired Skills:

• Possession of A (Remote Technician) and Network certification is preferred.
• Knowledge of computer operations and support, skill in providing technical assistance, guidance, and training to users of varying skill levels, and ability to maintain confidential information.

About Us:

Novalink Solutions values talented individuals who can deliver exceptional customer service and technical expertise. If you are passionate about technology and committed to excellence, we encourage you to apply for this opportunity.