Front Desk Associate/Receptionist

Type: Part-Time

Compensation: $18-$22/hour

About Us:

At Novera, we're more than just a healthcare clinic; we're a beacon of hope for individuals suffering from headaches and migraines. As a leading cash-pay practice, we pride ourselves on offering personalized, patient-centered care that transcends traditional medical treatments. Our mission is to empower our patients to live their lives fully, free from the fear of their next headache or migraine. As we continue to grow, we are looking for passionate individuals to join our team who are committed to making a difference in the lives of those we serve.

The Role:

We're seeking a detail-oriented, personable Front Desk Associate to be the first point of contact for our patients. This role is essential in creating a welcoming, supportive environment, ensuring our patients feel valued and taken care of from the moment they step into our clinic. The ideal candidate is not only skilled in administrative tasks but also excels in providing exceptional customer service and has a knack for sales, aligning with our model.

Key Responsibilities:

• Greet and welcome patients to the clinic with warmth and professionalism.
• Manage scheduling of appointments and maintain an organized front office area.
• Handle phone and in-person inquiries, providing patients with the information they need while maintaining confidentiality.
• Process payments and understand the basics of cash handling and billing.
• Utilize various software systems for scheduling, billing, and patient management.
• Contribute to the clinic's sales efforts by educating patients on our services and the benefits of our model.
• Support the clinic's mission and culture, actively participating in team meetings and clinic initiatives.

Qualifications:

• Previous experience in a front desk, customer service, or sales role preferred.
• Strong interpersonal and communication skills, with a comfort in interacting with patients both over the phone and in person.
• Ability to multitask, pay attention to detail, and manage time effectively.
• Proficient in computer use and navigating different software platforms.
• A positive attitude and the ability to work as part of a team.
• Enthusiasm for the clinic's mission and a desire to contribute to a positive patient experience.
• Interest in long-term career opportunities and growth within the company.

Why Join Us:

• Competitive pay within the range of $18-$22/hour, based on experience.
• Be part of a clinic that's making a real difference in the healthcare landscape.
• Opportunity for professional growth and advancement in a growing company.
• Work in an environment that values passion, positivity, and a patient-first approach.

How to Apply:

If you're excited about the prospect of joining our mission-driven team and making a difference in the lives of our patients, we'd love to hear from you. Please send your resume and a brief cover letter explaining why you're the perfect fit for the Front Desk Associate role at Novera. Your cover letter should highlight any relevant experience, particularly in customer service, sales, or healthcare, and your interest in our mission.

Join us in our journey to provide groundbreaking care for headache and migraine sufferers. We look forward to welcoming a new member to the Novera family who is as passionate about our mission as we are.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• On-the-job training

Schedule:

• Monday to Friday

Application Question(s):

• We require a cover letter in addition to your resume. Please review our website and our mission and provide a short summary of why your skills and work history would align with this position.

Ability to Commute:

• Colorado Springs, CO 80919 (Required)

Ability to Relocate:

• Colorado Springs, CO 80919: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22